Mimecast has announced three new appointments to its executive management. Johannesburg-based Garth Wittles joins Mimecast’s global leadership as CXO. Brandon Bekker takes over as local MD, and Christelle Hicklin has been promoted to customer experience director for South Africa.
Wittles has been appointed chief experience officer (CXO), a global role which aligns the company’s customer experience strategy across all of its operations, ensuring the continuation of its reputation as a provider of excellent customer service.
Previously, Wittles was MD of the South African operation for 10 years, responsible for growing Mimecast South Africa’s sales by over 50% year-on-year through key account acquisitions and established the company as a cloud leader.
Bekker takes over as MD of Mimecast South Africa, combining responsibility for the local operation’s business strategy with its expansion plan into Africa. Mimecast already enjoys an extensive network of partners in 16 countries within the continent.
Bekker has been with Mimecast since January 2008 and was previously sales director, bringing more than 15 years’ experience in sales, sales training and certification, as well as implementing various programmes aimed at building new revenue streams.
Hicklin, as customer experience director for South Africa, will continue to build Mimecast’s efforts to provide outstanding customer support. Hicklin has been with Mimecast since 2010 and looks after customer account and relationship management, as well as the service delivery and education teams within the company.
“Mimecast has always strived to deliver beyond customer expectations. This is more easily said than done and we believe that our happy customers are the reason we have grown so rapidly. In today’s world, reputation is everything and we have to work hard at preserving and building on our past performance for all our stakeholders,” says Wittles.
“As Mimecast grows beyond 7 000 customers and 500 staff across many global offices, the increasing complexity also needs to be managed. We need to maintain a culture of customer experience excellence, as well as systems that keep pace and think ahead of our customer service requirements,” he adds.
Wittles has been appointed chief experience officer (CXO), a global role which aligns the company’s customer experience strategy across all of its operations, ensuring the continuation of its reputation as a provider of excellent customer service.
Previously, Wittles was MD of the South African operation for 10 years, responsible for growing Mimecast South Africa’s sales by over 50% year-on-year through key account acquisitions and established the company as a cloud leader.
Bekker takes over as MD of Mimecast South Africa, combining responsibility for the local operation’s business strategy with its expansion plan into Africa. Mimecast already enjoys an extensive network of partners in 16 countries within the continent.
Bekker has been with Mimecast since January 2008 and was previously sales director, bringing more than 15 years’ experience in sales, sales training and certification, as well as implementing various programmes aimed at building new revenue streams.
Hicklin, as customer experience director for South Africa, will continue to build Mimecast’s efforts to provide outstanding customer support. Hicklin has been with Mimecast since 2010 and looks after customer account and relationship management, as well as the service delivery and education teams within the company.
“Mimecast has always strived to deliver beyond customer expectations. This is more easily said than done and we believe that our happy customers are the reason we have grown so rapidly. In today’s world, reputation is everything and we have to work hard at preserving and building on our past performance for all our stakeholders,” says Wittles.
“As Mimecast grows beyond 7 000 customers and 500 staff across many global offices, the increasing complexity also needs to be managed. We need to maintain a culture of customer experience excellence, as well as systems that keep pace and think ahead of our customer service requirements,” he adds.