In its most recent survey of Web users, Alexa notes that FNB was the only banking Web site in the top 10 sites in Africa, and the most popular banking Web site on the continent.
FNB Online CEO Lee-Anne van Zyl comments: “We have over 2,8-million unique visitors to our Web site each month. This indicates that a very large number of non-FNB customers visit our site for information. We have 1,3-million online banking customers.
“We are planning an exciting re-launch of our site in July, with an increased focus on a much richer information offering for both visitors and for our customers. Post login, FNB customers will find detailed financial information and much wider transactional ability,” Van Zyl adds.
FNB is driving towards a level of online functionality that will make it possible for customers to bypass the need for branch interaction. In future, the bank plans to have customers who purely interact with the bank via digital channels.
Already, FNB offers customers the ability to change their username and password and change ATM limits, all online. Customers also have the ability to open new accounts and switch their accounts from other banks online.
Says Van Zyl: “We carefully balance online user friendliness with security. FNB adopts a multi-layered approach to security and further offers its customers free anti-phishing and anti-malware software. We operate a range of behind-the-scenes monitoring software to create automatic alerts and these are actioned by our online security team.
“In future, digital banking will become increasingly textured with intuitive ease of operation. Online banking customers have expectations that continually evolve.”
FNB Online CEO Lee-Anne van Zyl comments: “We have over 2,8-million unique visitors to our Web site each month. This indicates that a very large number of non-FNB customers visit our site for information. We have 1,3-million online banking customers.
“We are planning an exciting re-launch of our site in July, with an increased focus on a much richer information offering for both visitors and for our customers. Post login, FNB customers will find detailed financial information and much wider transactional ability,” Van Zyl adds.
FNB is driving towards a level of online functionality that will make it possible for customers to bypass the need for branch interaction. In future, the bank plans to have customers who purely interact with the bank via digital channels.
Already, FNB offers customers the ability to change their username and password and change ATM limits, all online. Customers also have the ability to open new accounts and switch their accounts from other banks online.
Says Van Zyl: “We carefully balance online user friendliness with security. FNB adopts a multi-layered approach to security and further offers its customers free anti-phishing and anti-malware software. We operate a range of behind-the-scenes monitoring software to create automatic alerts and these are actioned by our online security team.
“In future, digital banking will become increasingly textured with intuitive ease of operation. Online banking customers have expectations that continually evolve.”