Ericsson this week announced it has passed the 1-billion subscriber mark for its managed services around the world. The company has signed more than 300 contracts worldwide, with three of the largest deals covering 24 countries in Africa.
The trend toward anywhere, always-on broadband connectivity and excellent user experience continues to drive the demand for managed services, and Ericsson has pioneered the development of the experience-centric managed services model.
This model offers operators benefits such as continuous service improvement, reduced time-to-market, access to technical competence, and a shared focus on user experience.
Magnus Mandersson, Ericsson’s executive VP and head of business unit global services, says: “We’re very proud to have passed the 1-billion subscriber milestone, as this confirms our leadership in managed services. We achieved this goal by earning the trust of our customers with our high-performance operations and processes and our skilled people, which are at the heart of Ericsson’s services business.
“This milestone is just one of many on the journey we have undertaken. The next step is to make the transition from traditional managed services to experience-centric managed services.”
To achieve global scale, Ericsson has invested more than $1-billion in tools, methods and processes for service delivery and established global service centres in Romania, Mexico, India and China to deliver managed services remotely for a large number of networks across the globe.
The trend toward anywhere, always-on broadband connectivity and excellent user experience continues to drive the demand for managed services, and Ericsson has pioneered the development of the experience-centric managed services model.
This model offers operators benefits such as continuous service improvement, reduced time-to-market, access to technical competence, and a shared focus on user experience.
Magnus Mandersson, Ericsson’s executive VP and head of business unit global services, says: “We’re very proud to have passed the 1-billion subscriber milestone, as this confirms our leadership in managed services. We achieved this goal by earning the trust of our customers with our high-performance operations and processes and our skilled people, which are at the heart of Ericsson’s services business.
“This milestone is just one of many on the journey we have undertaken. The next step is to make the transition from traditional managed services to experience-centric managed services.”
To achieve global scale, Ericsson has invested more than $1-billion in tools, methods and processes for service delivery and established global service centres in Romania, Mexico, India and China to deliver managed services remotely for a large number of networks across the globe.