FrontRange, the only provider of hybrid IT service management solutions, has announced that it has selected Blue Turtle Technologies (Blue Turtle) as its Master VAR for the African region.
The agreement sees Blue Turtle take responsibility and commitment for promoting, selling, and supporting HEAT Hybrid Service Management and HEAT Client Management solutions to customers throughout the region. The partnership with Blue Turtle provides FrontRange customers in the region with localised ITSM expertise for support and services.
“Working with Blue Turtle, one of the leading ITSM distributors and customer service providers for key African markets, will enable FrontRange to be even more responsive to customers while also expanding our product delivery reach in the region,” says Fred Johannessen, VP of international sales, alliances and channels at FrontRange.
Blue Turtle, who will be an exclusive distributor of FrontRange’s ITSM suite of products within the region, will apply its extensive expertise in ITSM and IT operations to deliver world-class support to customers in Africa.
“The combination of FrontRange’s Hybrid Service Management offerings and Blue Turtle’s support and delivery organisation will provide an entirely new level of customer service throughout key African geographies. We will bring singular support to current customers and our goal is to rapidly expand in the region,” comments Geoff van den Bosch, MD at Blue Turtle.
“The trend within the ITSM market will see an increase in mobile and social IT to continuously offer new and exciting opportunities to evolve service delivery and support. Furthermore, the requirement for new technology to be integrated within ITSM vendor solutions and the maturity of mobile device management (MDM) will help expedite the advancement of these solutions.
“The agreement further entrenches the market’s recognition of Blue Turtle as an IT market leader in Africa with exceptional expertise, with a level 4 BEE accreditation, supported by sound business principles and service level agreements,” concludes Van den Bosch.