MTN SA has joined forces with CSG International, a global provider of software- and services-based business support solutions, to bring optimised routing solutions to the South African market for the first time.
The new offering helps clients generate revenue and maximise customer relationships.
“It is refreshing to partner with a company such as CSG International that provides solutions that talk to our strategic objective of striving to create a distinct customer experience,” says Sethunya Mbete, GM: carrier services at MTN SA.
This relationship will help MTN SA carrier services improve product offerings, boost the wholesale customer experience, and simplify operations. Specifically, MTN’s adoption of the CSG optimised routing solution will enable MTN SA carrier services to manage inter-carrier traffic more efficiently, improve the quality of service, and increase operational profitability throughout the organisation.
“The CSG Optimised Routing solution is supporting MTN’s connectivity strategy and the establishment of a best-in-class traffic management practice. It will also enable better retail propositions for international calling in the South African market and neighbouring countries using the MTN network,” says Mbete.
Additionally, The CSG optimised routing solution will provide MTN wholesale customers the ability to negotiate rates flexibly and swiftly, allowing those customers to reap the rewards of frequent carrier rate changes in near-realtime. Uploading new rate changes once took MTN SA weeks to complete, but with the CSG optimised routing solution, rate changes can be completed at the click of a button.
“We’re delighted to be working with MTN to bring our optimised routing solution to the South African market,” says George Fraser, vice-president and MD: EMEA, at CSG International.
“Our goal is simple: to give our clients the tools and solutions they need to improve services delivered to their customers while simultaneously decreasing the cost to serve. CSG optimised routing does both, and we look forward to collaborating further with MTN to introduce additional value-added solutions to this fast-growing market.”
By implementing the system, MTN SA will also be able to identify the fastest and highest-quality traffic route for its wholesale customers and resolve route discrepancies in a matter of seconds.