Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, and back-office solutions, has announced the appointment of Kenneth Ewell to the position of Senior Vice President, Worldwide Professional Services.
Ewell will be responsible for Aspect’s Professional Services’ processes, people and knowledge across the organisation as well as leading the launch of Aspect’s new and enhanced service delivery framework.
Ewell began his career in operations and marketing at Bell Atlantic and has advised communications clients for the past 18 years as a Partner at IBM and Waterstone Management Group, as well as stints at Deloitte and Gemini Consulting.
“Through my years of professional and personal experience of knowing Ken, I can say with confidence that we found a top quality individual who is outcome driven and possesses deep delivery and strategic knowledge of what it takes to implement customer interaction solutions with quality and predictability,” says Stew Bloom, Aspect CEO.
“I’m very confident that Ken’s experience, background and familiarity with Aspect will help us with our intention of delivering the best customer experience in our industry. Furthermore, Ken will drive the launch of Aspect’s new and enhanced service delivery framework designed to enable more consistent outcomes for software implementations and truly establish highly collaborative projects for Aspect and its customers.”
“Having observed the company over the past year, I’ve been impressed with the transformational progress already achieved at Aspect and I’m really looking forward to building on this momentum,” says Ewell.
“By leveraging best-in-class delivery methodologies and continuing to develop value-add solutions in the areas of mobility, cloud services, and consulting services, Aspect Professional Services will not only become a strategic asset for the company, but more importantly for our customers.”
Ewell holds a Bachelor’s of Science from Hampton University in Virginia and an MBA in Management, Strategy, Finance, and Organisational Behaviour from Kellogg Graduate School of Management at Northwestern University.