The board of directors of Metrofile advises that a fire occurred at one of the Metrofile Records Management KwaZulu-Natal facilities on Friday evening, 11 October 2013.
The fire was contained by the following day and fortunately no one was injured.
The company has successfully activated its business continuity and disaster recovery plan.
The company is working with relevant authorities and has commenced a full investigation to determine the cause of the incident, as well as which client records have been affected. All clients whose records have been affected will be contacted directly.
All operating systems and data have been moved to an alternate site and are up and running. The offices, imaging bureau, management of backup tapes and hard drives were not impacted although delays in delivery will occur in the week ahead due to limited access to the site.
The company is insured for occurrences of this nature and has notified insurers accordingly.