Nedbank announced significant enhancements to its online home loans channel, South Africa’s first fully automated online application process aimed at simplifying and improving the experience of our clients.
‘These enhancements mean that our clients can now access the online home loan channel anytime, anywhere, on a variety of devices such as tablets, laptops or personal computers. We are particularly pleased about the online save functionality that enables our clients to save an incomplete application and continue at their convenience.
“This forms part of our client-centred approach to delivering a choice of distinctive banking experiences and a range of channels,’ said Timothy Akinnusi, head of Sales and Client Management at Nedbank Home Loans.
Launched in September 2012 the application process has continued to improve turnaround time to an unprecedented average of 45 minutes and has generated over R1,8-billion in granted finance, allowing over 15 000 clients to process their home loan application seamlessly from start to finish.
“A further benefit is the fact that clients can upload all their supporting documents to fully complete their application, making the whole process paperless and environmentally friendly.”
Akinnusi says existing home loan clients also have the added benefit of applying for a further loan or re-advance through the online channel, enabling them to gain quick access to the capital balance already paid off.
“Online banking is being adopted increasingly by South African consumers as an easier and more convenient channel. At the centre of these enhancements is our commitment to listening to and understanding the needs of our clients, ensuring we continue to provide innovations that offer convenience and are easy to use, in order to add real value,” says Akinnusi.
“In a digital age and ever-changing environment where consumers are spoilt for choice, it is no longer just about access to banking. Consumers are constantly looking to do banking in a unique, secure, simple and fulfilling environment where all their needs and expectations are met.
The channel was therefore also developed to drive buyer advocacy to empower new homebuyers to make informed decisions by providing them with information and ensuring a much needed understanding of the application and onboarding process.
‘These enhancements are a logical extension of Nedbank’s on-going expansion and broadening of digital banking capabilities to enable clients to do their banking and access home loan finance – anytime, anywhere,’ concludes Akinnusi.