IT service management (ITSM) innovator, Marval, has once again successfully passed its latest ISO/IEC 20000:2011 audit – the international quality standard for ITSM. The company has now held this certification since its introduction in 2005.
Attaining and maintaining this standard enables Marval to demonstrate its excellence and prove adherence to best practice principles in the delivery and support of its IT services.
Greg Pritchett, CTO of Marval, says: “Our commitment to ISO/IEC 20000 ensures that not only do we deliver services to meet our customer requirements but also those of the business. From within our own service management software, MSM, we were able to provide over 90% of audit evidence required for the latest re-certification.”
ISO/IEC 20000 is a formal, international standard (aligned with and underpinned by the ITIL best practice framework) that provides the industry with a benchmark that can be used for auditing and assessing internal and external suppliers across the supply chain and delivering opportunities for service support teams to develop a culture of continual service improvement.
Concludes David Anderson, CEO of Marval Africa: “This re-certification provides testament to our customers that we offer best practice principles and solutions that are auditable and ensure all governance requirements are met.”