In a short amount of time the Information Technology Infrastructure Library (ITIL) has positioned itself as the most widely accepted approach to IT service management in the world.
Now that ITIL is in its 25th year, local industries are still keen (if not more so), to establish its relevance in current and future markets across the globe.
Affecting change in any large scale organisation is not going to happen overnight and people are a vital element of any effort to improve overall service delivery. ICT specialist company, Quintica understands this and offers a variety of ITIL certifications and integrated workshops that will prepare trainees to apply knowledge and techniques gained from courses into real-world situations.
Quintica strives to inform organisations about the importance of ITIL training in the current business climate. A recently commissioned independent research project by AXELOS – a company that aims to nurture best practices – provides a global assessment of the current perception of ITIL. In order to do this AXELOS engaged with nearly 400 C-Level and medium tier service managers in key international regions across a range of industries.
“According to the research results from AXELOS, ITIL remains highly regarded and is considered a valuable investment both now and for the future in a wide array of companies across the world. It is positively viewed as growing in importance, or at least holding its own, in the face of Cloud and Agile Computing,” says Willie Venter, head of Education at Quintica.
The research also showed that the main reason for ITIL’s value is that it helps employees work with others in unified processes, closely followed by the second reason which was that it helps people to do their jobs with added context and insight.
The trend to unify processes for managing IT and enterprise services together is a clear opportunity for growth for ITIL best practices, where a mature and consistent approach to service management can bring new levels of effectiveness across the broader business or organisation.
Respondents viewed cloud, first and foremost, as a means for expanding ITSM capabilities, in part through the growth of SaaS-delivered applications. Those with established BSM teams uniting business and IT stakeholders were more than twice as likely to view ITIL as growing in importance.
When asked about how they would like to see ITIL evolve, 55% of respondents preferred modular changes surrounding ITIL’s core to minimise disruptions but still bring added levels of currency while the remaining 45% preferred the idea of changing ITIL’s core.
“The bottom line is that there will always be a need to introduce changes into an organisation to affect growth. ITIL training will teach staff enough about transitional architecture so that ITIL can be leveraged to affect the growth of an organisation. ITIL experts work hand-in-hand with enterprise architects to identify, plan and introduce changes in the operational processes to cause the expansion of the organisation. Whichever way you look at it, ITIL is here to stay,” ends Venter.