Local telecoms provider Euphoria Telecom will be addressing delegates at the second Call Centre Excellent Summit to be held from 18 – 20 November 2014 at the Empire Executive Hotel in Johannesburg, South Africa.
Euphoria Telecom will be doing a live demonstration of their Telephone Management System (TMS), its capabilities, upcoming developments, info around local development and support of the product and why it makes so much sense to use it.
The conference will offer an opportunity for call centre professionals to address challenges faced in the call centre industry. These include topics such as operational cost containment, employee attraction and retention, and improving customer experience.
Call Centre Excellent Summit will bring together call centre experts from various industries to cover real-life case studies on various topics.
Euphoria Telecom CEO George Golding says cloud voice solutions are now being seriously viewed by larger organisations as viable, efficient alternatives to complex, on-premise systems that require a huge capital financial investment along with costly skilled staff.
“The future of any business is becoming more unpredictable than ever before, it is crucial to secure the most advanced technologies without having to spend significantly on hardware. Cloud VoIP PBX offers businesses a new competitive edge, it is inexpensive and immediately available,” he explains.
IQPC is pleased to announce that this acclaimed and unique conference has now crossed the ocean.
Craig Steward, managing director for IQPC South Africa, is “excited to get the chance to bring the insight and innovation of the conference to the region for a second year.”