Although most organisations (97%) use or plan to use cloud, and nearly half have implemented a mobility strategy, big data adoption is trailing as approximately 60% of organisations surveyed do not know how to leverage it.
This is one of the findings from Dell’s first Global Technology Adoption Index (GTAI), which uncovered how organisations are truly using security, cloud, mobility and big data to drive success. The market research surveyed more than 2 000 global organisations and found that security is the biggest concern in adopting cloud, mobility and big data.
“We know that security, cloud, mobility and big data are the top IT priorities in all industries, but we need a deeper understanding of the practical realities of how companies are using these technologies today and what, if anything, is preventing them from unleashing their full potential,” says Karen Quintos, chief marketing officer at Dell. “This research cuts through the hype and provides a clearer roadmap for how Dell can enable our customers to thrive.”
“Despite mounting security risks and increased reliance on the Internet and technology to run their businesses, many small and midsize organisations are underprepared to deal with today’s security threats, let alone those of the
future,” says Laurie McCabe, partner at SMB Group.
“These companies know that disruptive technologies like cloud, mobility and big data can drive innovation and create competitive advantage. But it’s often difficult for them to take a strategic approach and overcome security concerns in order to fully harness the potential.”
The Dell GTAI found that IT decision-makers still consider security the biggest barrier for expanding mobility technologies (44%), using cloud computing (52%) and leveraging big data (35%). While security concerns are holding
organisations back from further investing in major technologies, a lack of readily available security information is similarly preventing organisations from being prepared during a security breach.
Only 30% of respondents said they have the right information available to make risk-based decisions, and only one in four organisations surveyed actually has a plan in place for all types of security breaches.
The security barrier becomes even more serious as the C-suite becomes less engaged. Only 28% of organisations polled have a C-suite mind-set that is fully engaged with security initiatives.
However, in organisations where executive leadership is involved in security, confidence is markedly increased. Among organisations that are very confident in their security, 84% of senior leaders are fully or somewhat engaged, compared to only 43% of senior leaders at organisations who are not confident in their security.
Other significant Dell GTAI security findings include:
* Security resources are primarily spent on protecting against hackers (43%) and adhering to compliance regulations (37%).
* Only 39% of respondents have a workforce that is fully aware of the organisation’s own security rules.
* Only 13% of those surveyed are using security to enable new things, while only 18 percent are using security as a competitive advantage.
The Dell GTAI findings overwhelmingly confirm this is the cloud era. Nearly every IT decision-maker surveyed said their company either uses or plans to use cloud solutions. Only a mere 3% of respondents are not planning to leverage cloud solutions. The findings also show a strong correlation between cloud use and company growth. Of those using cloud, 72% of organisations surveyed experienced 6% growth or more in the last three years, with just 4% experiencing zero or negative growth. This is in sharp contrast with companies not using cloud, where just 24% have growth rates of 6% or more, and 37% experienced either zero or negative growth.
The business benefits of cloud computing are even more prevalent when organisations use more than one type of cloud solution. For example, organisations using three or more types of cloud solutions experienced a 15% increase in employee productivity relative to those using only one type of cloud solution.
Despite cloud usage rates and the benefits stated above, there are notable challenges facing cloud computing adoption and implementation, most of which stem from a lack of understanding and experience as well as security concerns. Organisations rely heavily on third parties for information about cloud, with 58% of those surveyed turning to an IT partner and 45% using vendor web sites for information. Organisations’ limited experience with cloud computing was one of the top three reasons (33%) why they haven’t yet implemented cloud. Security, as previously stated, was the top concern at 52%.
Other significant cloud findings include:
* Of those surveyed, better allocation of IT resources (44%), cost savings (42%) and efficiency (40%) are the three most commonly realised benefits by those using cloud.
* 50% of organisations are using one type of cloud, while 26% are using more than two types of cloud. Those using multiple clouds are reaping more benefits.
The Dell GTAI results show that the immediate efficiency and productivity benefits of a mobile workforce are undeniable: 41% of respondents listed efficiency as the biggest mobility benefit, while 32% listed employee productivity.
With mobile use so prevalent in developing countries, organisations in those countries had higher adoption rates of a formal bring-your-own-device (BYOD) policy (34% in Latin America and 37% in Asia Pacific compared to 30% in North America and 20% in Europe/Middle East/Africa).
Despite the apparent opportunities inherent to a mobility strategy, there are still challenges in the space with security at the top of the list. Half of respondents cited “risk of data breach from lost devices and unprotected wireless networks” as the biggest mobility risk and 44% listed “fear of security breach” as the primary barrier to expanding mobile within the organisation.
Improper use of company-issued devices was listed as a major mobile security issue. Results show that having a formal BYOD policy is tightly linked to being successful with mobility; however, only 32% of respondents have one.
Other notable mobility findings include:
* 28% of respondents listed expanding network bandwidth as a key mobile priority, particularly in developing countries. Beyond that, developing tools to make employees more efficient (25%) and applications (22%) are also important.
* While access to cloud databases (76%), email (81%) and intranets (70%) are included in most BYOD plans, end-of-life/asset retirement protocols are only covered in 55% of plans.
* After security, cost (40%), and the complexity of managing multiple platforms and devices (36%) are cited as the biggest mobility risks.
The Dell GTAI results found a consistent theme regarding big data: organisations don’t really know what to do with it. While 61% of global respondents said they had big data that could be analysed, only 39% understood how to extract value from big data and are pursuing it. Further, respondents indicated that big data is less of a pressing issue than security, cloud and mobility.
Big data presents a major competitive opportunity. Those organisations that are the most effective in deriving business insights from big data are seeing much higher growth rates than those that are not. The average three-year growth rate (14%) for those most effective in leveraging big data is almost twice as high as that of organisations least effective in using big data (8%).
While big data has proven marketing benefits, infrastructure costs (35%) and security (35%) tend to be the primary obstacles for implementing big data initiatives. GTAI respondents also listed analytics/operational costs (34%), lack of management support (22%) and lack of technical skills (21%) as additional barriers in big data strategies. In response to security concerns, most organisations are leveraging private clouds (43%) or traditional servers (24%) instead of public clouds (11%) to store big data.
Other significant big data findings include:
* Operations make up the most common type of data set leveraged with 67% of organisations responding their organisation use operations data; CRM (47%), sales (39%) and social (34%) make up the other common types of data sets.
* Organisations on average feel they are getting only 53% of the potential insights from their available data.
* Industries such as financial (57%) and healthcare and telecom (both at 56%) are more apt to take advantage of their big data than others.