For the first time in South Africa, PBX suppliers and manufacturers can offer their clients an affordable, secure and fully compliant voice logging solution as an affordable optional extra on their standard PBX solutions.
This follows the launch of CallCabinet Atmos, South Africa’s first secure and compliant cloud-based voice logging solution by Call Cabinet Southern Africa, a subsidiary of Call Cabinet Corporation USA.
An international leader in the provision of enterprise voice logging and call recording solutions, Call Cabinet Corporation developed the innovative Atmos solution using state-of-the art Call Cabinet call recording technology built on a rock solid HTML5 web based platform.
According to Matthew Balcomb, CEO of Call Cabinet SA, Call Cabinet partners with PBX manufacturers and resellers around the world to deliver its solutions to end-users.
In South Africa, Cape Town-based Far South Networks, a leading supplier of IP PBX and SIP Gateway products, recently became the first South African PBX supplier to incorporate CallCabinet Atmos as an option on its product range.
“We anticipate significant demand for CallCabinet Atmos as local companies struggle to comply with the onerous requirements of the growing body of data and consumer protection legislation that’s radically transforming the country’s business landscape,” Balcomb says.
“Now, with CallCabinet Atmos, organisations of all sizes are able to become fully compliant at a fraction of the traditional cost of an industrial-strength, secure and flexible call logger. The recommended retail cost of the CallCabinet Atmos solution starts from as little as R395 per month.”
CallCabinet Atmos delivers complete flexibility, scalability and unlimited storage of all calls and other sensitive data without the need for any additional hardware or installation services.
The solution supports logging across multiple PBX sites or branch offices with the ability to search, sort and locate calls within seconds. Customer call data is stored in the cloud across multiple servers and geographical locations.
All recorded calls are 100% compliant and are individually secured and encrypted at source with a rotating encryption methodology that is unique and specific to each individual call.
“The major difference between CallCabinet Atmos and entry-level, call recording solutions is that CallCabinet Atmos is 100% cloud-based; leverages the significant cost saving of a hosted model; and has been designed from the ground up to enable compliance with the consumer protection, recordkeeping and data security requirements entrenched in a host of South African legislation and regulation,” Balcomb explains.
This includes the Electronic Communications and Transactions (ECT) Act; the Financial Advisory and Intermediary Services (FAIS) Act; the Financial Intelligence Centre Act (FICA); the Consumer Protection Act (CPA); and the Protection of Personal Information (POPI) Act; as well as the Payment Card Industry Data Security Standard (PCI DSS).