Marval Africa has announced the unveiling of Marval’s product road map which was discussed Marval’s annual Partner Conference.

The conference, held in the UK, was attended by some of the world’s best IT Service Management (ITSM) professionals, allowing delegates to debate and discuss the industry and trends affecting ITSM. Furthermore, this marked Marval’s 25th anniversary, providing users with world-class service since 1989. An important component was the unveiling of Marval’s enhancements to its product road map for 2015.

“The Marval conference allows the various Marval distributors to get together and tackle some of the challenges faced by all the vendors across the globe. These discussions provide us with knowledge and strategies to tackle similar challenges in the African region,” says Edward Carbutt, executive director at Marval.

“Marval’s product roadmap is continually improving and evolving, ensuring innovative products are developed that are fit for purpose, easy to use and cost effective,” says David Anderson, CEO of Marval Africa.

The ‘product roadmap’ enhancements details Marval’s strategic vision for MSM V12. The focus will include:

* Enhanced end-to-end service accounting and chargeback;
* Extending knowledge and information management capabilities;
* Improved governance, security compliance and controls based on changing industry standards and best practices (ISO27001, SOX, COBIT);
* Continue to defend the MSM products against cross site scripting (XSS) and associated threats and risks;
* Capitalise further on our migration to the Microsoft .NET platform; and
* On-going development of MSM Service Management Reporting, Dashboards, business analytics, decisions data and outcomes.

In what was a full three day conference, delegates from Marval Africa, Marval Australia, Marval Baltic, Marval Benelux, Marval Nordic, Marval North America and Marval UK made the most of the opportunity to share knowledge and experiences and learn exciting future developments coming in Marval MSM ITSM software for delivering a great customer experience.

Feedback from across the globe was that the need for an integrated approach to service management encompassing people, process and technology was common in all regions and sectors, with service improvement initiatives stronger than ever.

“With so much to discuss, we had to run a number of complementary conference streams, looking at technical developments, innovations, product strategy and ‘to market’ approaches. We are confident that the information shared will position us to provide even better services to current and future customers,” says Greg Pritchett, technical director at Marval.

Senior representatives of each partner company were presented with a celebration plaque commemorating Marval’s 25 year anniversary of providing innovative, ITSM solutions.