Ricoh has maintained a leadership position for the fourth consecutive year in the managed print services (MPS) market, according to the Managed Print Services Landscape 2015 report from analyst firm Quocirca.
Ricoh now actively manages millions of devices on a global basis for more than 4 000 customers, helping them to grow their businesses by enhancing document infrastructure management, optimising business processes, driving productivity and reducing environmental impact.
Quocirca notes that Ricoh has “made strong inroads with its MDS strategy.” The report further states: “Ricoh illustrated that it is innovating across a number of markets and this shows commitment to expanding its presence in non-core markets.”
“In the past year, we saw Ricoh continue to grow through expanded service offerings, a streamlined business structure and an ongoing shift in focus to work style innovation,” says Louella Fernandes, Associate Director of Print Services and Solutions, Quocirca. “Quocirca recognised Ricoh as one of the strongest MPS providers because of its extensive portfolio, including its mature set of business process services. We anticipate consistent growth for Ricoh as it strengthens its services capabilities in its core markets.”
Ricoh delivers its MPS offerings to customers under its Ricoh Managed Document Services (Ricoh MDS) portfolio, and its capabilities are supported by more than 30 000 service professionals globally and five regional MDS competency centres. Ricoh works with its customers to adapt and optimise information processes to boost efficiency and address information security concerns, enabling enterprises to tackle the rising costs associated with an unmanaged print infrastructure.
Ricoh’s global reach, combined with its broad and scalable portfolio, position it well to help customers ranging from small and medium businesses to enterprises. The company offers its global customers a wide range of services including Application Services, Business Process Services, Communication Services, IT infrastructure Services, MDS, Production Printing Services, Sustainability Management Services and Workplace Services to help manage their unique needs.
Robert Janssen, director of Direct Channel Operations at Ricoh SA, says: “As the workplace of today evolves, we continue to turn our focus to work style innovation so we can solve the developing challenges around secure information access and seamless collaboration that our customers are facing.”
Ricoh was positioned in the Leaders quadrant of Gartner’s Magic Quadrant for Managed Print and Content Services Worldwide 2014 report. IDC also named Ricoh a Leader in Worldwide Managed Print Services in its MarketScape: Worldwide Managed Print and Document Services 2014 Hardcopy Vendor Assessment — Focus on Managed Workflow Services, for the fourth time.