Oracle Service Cloud – a software-as-a-service (SaaS) solution – has received an Authority to Operate (ATO) from the US Department of Defense (DoD) under the DoD Cloud Security Model at security impact Level 4.
The Oracle Service Cloud is Oracle’s premier SaaS solution providing the industry’s best-in-class customer service platform for enterprise customers.
Oracle Service Cloud is the first cloud offering in Oracle’s US DoD Cloud to receive an ATO. Oracle’s US DoD Cloud is a community cloud available for all DoD agencies, and additional cloud services such as Human Capital Management Cloud are in process for accreditation.
The rigorous review of Oracle’s environment was completed by an accredited third-party organisation at the Level 4 security impact for a SaaS offering using a community deployment model. Level 4 security impact refers to Controlled Unclassified Information (CUI) or other critical mission data that requires protection from unauthorised disclosure.
“Oracle will be able to support US government agencies by providing a secure platform in the cloud to better serve military men and women,” says David Vap, group vice-president, Oracle Service Cloud. “The Department of Defense can now procure commercial cloud services in order to meet dynamic user needs, improve efficiency and drive greater productivity while at the same time, have assurances that Oracle Service Cloud delivers against process and security control requirements.”
By deploying Oracle Service Cloud on top of Oracle’s FedRAMP authorised Infrastructure as a Service (IaaS), Oracle provides the DoD with benefits such as:
* Supporting the DoD cloud-first policy;
* Providing a secure cloud environment to support DoD needs;
* Offering a low-cost option to the DoD; and
* Allowing faster implementations and better service to DoD customers.