Lexmark International has been positioned in the Leaders quadrant by leading industry analyst firm Gartner, Inc. in its Magic Quadrant for Managed Print and Content Services for the fifth consecutive year.
Gartner defines Managed Content Services (MCS) as “a comprehensive solution that rationalises, streamlines and optimises business communications inside the organisation by providing customers with consultative help, software and implementation. In the early stages of maturation, it is tightly coupled with managed print services and focuses on communications inside the organization.”
According to Gartner, “Leaders provide MPS and MCS to a wide range of customers, including the largest and most geographically dispersed, so they must demonstrate a truly global reach. They must demonstrate not only the skills to deliver today’s MPS and MCS, but also the understanding, initiative and resources to prepare for tomorrow’s MPS and MCS. Leaders characteristically augment the full scope of MPS with a wide range of added-value services. As a result, they are frequently shortlisted by large and midsize customers.”
“Lexmark provides our MPS customers a robust set of industry-specific and horizontal solutions that allow them to streamline and improve critical business processes across their organisation,” says Nathan Nayagar, MD of Lexmark: South Africa & English-speaking Africa. “We believe Gartner’s recognition confirms Lexmark’s leadership in providing leading-edge managed print and managed content solutions to the largest companies in the world.”
Other recent recognition for Lexmark in addition to a Leader position in the Magic Quadrant includes:
* IDC named Lexmark a leader in its Managed Workflow Services MarketScape report for the fourth consecutive time; and
* Lexmark was named a leader in the Quocirca MPS Vendor Landscape for the fourth consecutive year.
Within the last 24 months, Lexmark has competed for and won 23 MPS contracts with companies listed on either the Global 500 or Fortune 500 lists, representing new, incremental business to Lexmark. Lexmark also retained existing MPS customers, reporting a 96% renewal rate in the last five years.