Ricoh is a leader of the Managed Workflow Services space in Central and East Europe, Middle East, and Africa, according to IDC Marketscape.
The report’s focus is based on it being the most mature managed print and document service (MPDS) that encompasses evolutionary professional and managed services that automate and optimise vertical and horizontal document-intensive workflows and business processes.
“One of the main reasons behind our success is that we are focused on working closely with customers,” says Jacques van Wyk, COO of Ricoh SA. “As a result our solutions are relevant, pertinent, agile, and flexible, attributes required for future work innovations.”
IDC’s findings resulted from responses to extensive business briefings, demonstrations, and in-depth interviews with customers throughout the affected region.
Ricoh SA’s managed services are arranged in five service lines: managed document services, managed print services, communication services, business process services, and IT services.