Jasco, a company that delivers end-to-end best-of-breed solutions across the entire ICT value chain, has launched it’s Hosted Virtual Contact Centre solution. The solution provides customers with access to a world-class contact centre solution, connectivity to the solution, headsets, professional services, backup and recovery.
All of this is fully managed and supported in a secure hosted environment. It will enable customers to unlock the benefits of a collaborative, virtual hosted solution that requires little to no capital investment and promises to deliver hassle-free deployment.
Targeted at the mid-sized to large enterprise, Jasco is offering client packages from 30-40 seats, 41-80 seats, 81-160 seats. Requirements greater than 160 seats will be treated as a customised package. Importantly, Jasco’s Virtual Hosted Contact centre is not limited by location. Via a web browser, an agent can easily log into the solution and work from any location. This enables customers to reduce their real estate footprint and leverage a wider labour force including people that require flexibility.
The solution is ideal for any business that has a contact centre requirement that includes sales, tele-marketing, collections, help desk teams or any other contact centre team. As it is a fully managed solution, it requires virtually no technical resources and is “an all-inclusive” contact centre solution offering:
* Full outbound calling functionality;
* Inbound call handling;
* Multimedia;
* E-mail;
* Recording;
* Scripting;
* Call routing (Interactive Voice Response capability); and
* Omni-channel interaction management.
Explains Sadiq Munshi, product development manager: cloud solutions at Jasco Enterprise: “The client does not simply have access to the contact centre solution. They also gain access to functionality like backup, recovery, storage and managed services. Importantly, Jasco can manage the entire solution as well as provide professional services which includes developers that perform integration work and business analysts who consult, analyse the business, detail the set-up of the solution and tailor it to specific customer needs.”
To obtain the best connectivity and communication rates, Jasco has partnered with a supplier that has interconnect agreements with all the major South African operators to ensure that the customer can choose their provider.
“Given the tight economic climate, this solution does not require a Service Level Agreement (SLA) or expensive upgrades. We are simply offering customers a hassle free solution that is billed on a monthly basis and is tailored to the client’s size, requirements and usage,” Munshi elaborates.
Furthermore, as a next step, Jasco will complement this solution’s portfolio with innovative and agile Unified Communications (UC), Voice Recording, Workforce Optimisation (WFO) and Speech Analytics applications in a private cloud environment, enhancing the functionality of the overall solution.
Speaking on how the Jasco Hosted Virtual Contact Centre fits into the new Jasco Smart Digital Enterprise, Munshi notes, “This solution is all about flexibility and added value in the contact centre space. It enables customers to leverage functionality without having to purchase expensive hardware. This allows them to take advantage of the latest technology developments, providing businesses with a competitive advantage. It also delivers the additional benefits of cost reduction and boosted efficiencies within their organisation.
“It is a solution that can scale, allowing clients to increase or decrease licences and usage as and when they need to. It is also a modular offering, so clients purchase and pay only for what they need. There is no lengthy contract tie-in, except for a better price point, which can be obtained on volume and service duration,” Munshi concludes.