Kathy Gibson reports from Huawei MEA Service Summit in Cape Town – There can be no doubt that telecommunications is going through a period of major change as telcos continue to experience lower revenues.
“At the same time there is massive growth in the digital economy,” says Edward Poh, senior consultant at Huawei.
The impact on telcos and their CIOs is huge. A major priority for CIOs is to save money while delivering a consistent and stable IT performance and increasing operational efficiencies.
But CIOs are also under pressure to generate revenues by improving business processes, enabling business change, delivering business intelligence and analytics, driving revenue growth and developing innovative new products and services.
To help telcos improve efficiencies, Poh says outsourcing can help to merge IT and CT, while managing complexity at a predictive cost.
Meanwhile, on the revenue generation side, he says ICT business processes a be merged with B2B management. Outsourcing also assists with acquiring skill sets when they are needed in a changing market.
Outsources can also provide access to data and information, plus the visibility required for organisations to make informed solutions. And by using outsources, companies can increase their time-to-market speed and can use an agile infrastructure – both of which make the organisation more flexible and can drive revenue growth.
Outsourcing is increasingly being used to acquire skills and capabilities, says Poh, and it also help to deliver business outcomes.
The first stage would typically be to improve efficiencies. The second part would be to improve agility through infrastructure optimisation and commoditisation of hardware while moving to the cloud.
The last step, growth is about introducing business-led applications, adding value to the business, and ensuring that operations are all business-centric.
Huawei offers its customers a range of IT outsourcing services, Poh adds.