Aspect Software, a leading provider of fully-integrated consumer engagement, workforce optimisation, and self-service solutions has announced that Aspect Via is a 2016 Ventana Research Technology Innovation Award winner for Customer Excellence.
The Ventana Research Technology Innovation Awards recognise technology providers that have introduced noteworthy innovations in technology that advance business and IT.
“Customer experience and the need to provide omni-channel engagement are on many companies’ agendas, but in our benchmark research into next-generation contact centre in the cloud, fewer than half (48%) of companies said they provide such experiences,” says Richard Snow, vice-president and research director at Ventana Research. “Aspect Via is one of the few suites that connect all these component parts, so I recommend that organisations seeking to improve agent and customer experiences look to Aspect Via to help those efforts.”
“It is an honor to receive the Ventana Innovation Award for Aspect Via. Our development teams have created a true customer engagement center that seamlessly delivers native interaction management, workforce optimisation, IVR and digital self-service capabilities through a persona-based user experience,” says Jim Freeze, senior vice-president and chief marketing officer atAspect. ”
Today’s digital-first consumers are too mobile, too self-reliant and far too demanding to be engaged using loosely integrated point applications. Via provides a 360-degree view of the entire consumer experience by contextualising every interaction, on every channel for personalised, actionable engagement.”
The Ventana Research Technology Innovation Awards showcase advances in the productivity and potential of business applications as well as technology that contributes significantly to improved efficiency, productivity and the performance of an organisation. The award continues the recent wave of industry recognition Aspect has recently received.