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Bytes MS, NCR, Nedbank win innovation award

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Bytes Managed Solutions (Bytes MS) has received the Best Branch Automation Project award at The Asian Banker Technology Innovation Awards ceremony.

Bytes MS jointly received the award with NCR Corporation, its technology partner and a global leader in omni-channel solutions, and Nedbank, a long-standing customer and one of the largest banks in South Africa, in recognition of the collaborative implementation of an interactive teller solution for the bank.

The awards program, which recognises technology innovators in an increasingly competitive marketplace, is managed by a team of research analysts from Asian Banker Research with expertise in the banking industry in Asia, Middle East and Africa. The evaluation criteria are set out and form part of a rigorous and transparent process vetted by leading practitioners, independent advisors and an international panel of industry experts.

According to Jose Simoes, senior manager: BD financial services at Bytes MS, the award illustrated the value that Bytes MS, NCR and Nedbank were bringing to market.

“We are honoured to have received this recognition together with NCR and Nedbank as it proves that our next generation digital technologies and services are enabling our customers to effectively deliver their offerings to end consumers in South Africa and Africa, while maintaining their relevance in an increasingly digital world.”

“This award validates our solutions that help banks transform and optimise their customers’ branch visit experience,” says Dimitri Kanellopoulos, country manager of NCR South Africa. “We will continue to innovate and deliver next-generation omni-channel technologies to transform the way consumers connect, interact and transact with businesses.”

The award-winning NCR technologies include NCR Interactive Teller, that allows a live teller to take remote control of an ATM to assist customers with up to 90% of transactions typically completed by tellers inside a branch. NCR was also recognised for NCR Interactive Banker, a technology that allows banks to leverage intuitive tablet enterprise technology to turn smart data into exceptional customer service.

“The move to NCR’s innovative branch transformation solutions has enabled us to deliver exceptional banking experiences, and encourages us further to introduce other innovations that optimise banking for our customers,” says Preni Naidoo, executive: self service banking at Nedbank.

The awards were presented in conjunction with the ‘Future of Finance Middle East and Africa Convention’ in Dubai, UAE on April 20, 2017. The ceremony featured elite bankers and fintech companies from across the region.