The use of banks as a channel for issuing Smart ID cards and passports is proving successful.
This is according to FNB, which says approximately 45% of all Smart IDs and passports issued by banks have been issued through its branches.
Lee-Anne van Zyl, CEO of FNB points of presence, says: “We are delighted to assist Home Affairs by using our channels to enable FNB customers to access this important service. FNB customers are now able to book an appointment through eChannel, which is the Home Affairs online portal, and simply visit the dedicated FNB branch to complete the application process.”
Through eChannel, individual customers can apply for their Smart ID or passport by logging into the Internet, completing their details and securing an appointment to finalise the application process.
“This innovative partnership gives us an opportunity to help our customers with a lot more than just transactional products,” Van Zyl says. “As a digital pioneer, FNB embraces the use of technology to render services in a seamless and efficient manner, and the success of this undertaking is testament to that.”
