On-demand customer experience and digital solutions company, DSG, has celebrated adding yet another contact centre award to its pedigree, having won The Best Technology Innovation and Best Use of Social Media in a Contact Centre and being nominated second for Best Outsource Contact Centre in South Africa at the recent BPESA CCMG Awards/
The annual awards, hosted by Business Process Enabling South Africa (BPESA) and Contact Centre Management Group (CCMG), laud customer contact centre talent, innovation, performance and best practice in South Africa, from both an organisation and individual perspective.
Brandon Meszaros, Digital Solutions Group CEO: OCX explains: “We are honoured to be named South Africa’s top performer in serving innovative Corporate Brands such as KFC Yum Restaurants in the Best Technology Innovation and Ster-Kinekor in the Best Outsource Contact Centre. Massive congratulations to our team who have worked tirelessly to bring these market-leading innovations to life. It remains humbling to be recognized by the industry for the difference we’re making.
“The Best Use of Social Media Award commends pioneering strides in the rapidly evolving social media space, based on a solution which presented a keen knowledge and respect for the power of social media within the contact centre landscape.”
Yaron Assabi, DSG founder and CEO adds: “These awards are testament not only to the fact that our social media approach and technical innovation are the best in business, but positions DSG as the most nominated company at the awards event this year, backed by a legacy of 19 years of delivering efficient, effective and innovative integrated customer experiences which we deliver to large corporate brands in South Africa.
Receiving these awards solidifies our belief that customer experience remains the key to sustained growth and positive brand reputation.”
