Having emerged from Chapter 11 bankruptcy protection in December, Avaya has unveiled its vision for the future.
The company has been restructured and launched as a publicly-traded company with a new board of directors and a new management team. It is building on its market presence in the contact centre and unified communication segments which increasing investments in new technologies.

President and CEO Jim Chirico spread the word at the Avaya Engage event, saying this is the beginning of a new journey for the company.

“We’re stronger than ever and making the investments necessary to harness powerful technologies like cloud, artificial intelligence and the Internet of Things that can change the game for our customers,” he says..

“At the same time, we are renewing our focus on customer and partner collaboration to lead our industry’s digital transformation. We will do this by shaping connections and delivering the experiences our customers expect.”

Avaya holds more than 6 000 patents in contact centre and unified communications, and boasts a team of more than 2 000 engineers. During fiscal year 2017, the company signed more than 4 000 new customers.

“Avaya is the company best equipped to enable customers and partners to stay relevant and build a competitive advantage in our increasingly connected world,” says Laurent Philonenko, senior vice-president and GM: solutions and technology at Avaya.

“No one has more innovation expertise than Avaya when it comes to helping our customers leverage new technologies to optimize their contact center, unified communications and collaboration. At the same time, our open platforms and expanding community of technology partners makes it easier than ever to integrate these new innovations and technologies with Avaya solutions.”

Just as Avaya has successfully transformed from a hardware-centric to a software and services company, the company is accelerating its cloud efforts with a newly formed cloud business led by senior vice-president and GM: cloud Mercer Rowe.

“A lot of people think about cloud as a delivery model and a technology paradigm shift. But I think of it more as a philosophy to give customers exactly what they want in the way they want it,” says Rowe. “Every product we develop going forward will be developed for the cloud first, and then deployed on customer premises, in the cloud, or in a hybrid environment, delivered by Avaya and our partners.

“It’s about choice and flexibility, delivering the same great experience with Avaya solutions, and providing a platform for continuous innovation. In the end, it’s about extending trusted relationships with our customers and helping them achieve their business goals.”