Africa’s banking markets are among the most exciting in the world. The continent’s overall banking market is the second-fastest-growing and second most profitable of any global region, and a hotbed of innovation.
This is according to a new report on African Retail Banking, “Roaring to life: Growth and innovation in African retail banking”, released by the McKinsey Global Banking practice.
Nearly 300-million Africans are banked today, a number that could rise to 450-million in five years.
The report illustrates four segments of African markets – from the advanced markets like South Africa and Egypt, to fast-growing transition markets such as Kenya, Ghana and Cote D’Ivoire, to sleeping giants like Algeria, Nigeria and Angola, to nascent banking markets like DRC and Ethiopia.
McKinsey finds that Africa’s top quintile banks – the so-called “winners” – are simultaneously four times more profitable and grow more than twice as fast than bottom quintile banks.
The report’s key findings are that these “winners” are defined by employing one or more of five winning practices:
* Draw the right map. In Africa, geography matters. About 65% of African banks’ profitability (measured by RoE) and 94% of their revenue growth are attributable to their geographic footprint. Importantly, the report highlights a shift in exchange-rate adjusted revenue pools North Africa, East Africa and West Africa, and away from South Africa.
* Right segments, compelling offers. 70% of revenue pool growth will occur in the middle segments, defined as earning between $6 000 and $36 000 in annual income. The mass market – individuals earning less than $6 000 per annum – accounts for 13% of the growth, but is the fastest growing segment. Whichever segment banks choose, having the right proposition is key. The survey of 2 500 banking customers in six African countries finds that 25% of customers choose price as the most important factors in choosing banks. Equally important is convenience, also cited by 25% of customers. Service is the third most important factor, selected by 12% of customers. We also find huge cross-sell opportunities – while 95% of Africans have transaction products, fewer than 20% have lending, insurance, investment or deposit products.
* Leaner, simpler banking. While African banks’ cost: income has been falling, we find that this is due to rising margins for banks, and their cost-to-assets ratio has actually been worsening. At 3,6%, Africa has the second-highest cost-to-assets ratio in the world. However, rapid efficiency gains are possible, and we spotlight eight African banks that have made strides in efficiency in the last five years, through a combination of three levers – end-to-end digitisation; sales productivity improvements fuelled by advanced analytics; back- and middle-office optimisation.
* Digital first. 40% of Africans prefer to use digital channels for transactions. In four major African countries – South Africa, Nigeria, Kenya, Angola – a higher proportion of Africans prefer the digital channel for transactions to the branch channel. Given low branch density in Africa, banks need to employ a digital first approach. The report hones in on four themes of innovation emerging in Africa on digital – end-to-end digital transformations (for example, Equity Bank); partnering with telco companies (like CBA in Kenya or Diamond Bank in Nigeria); building a digital bank (such as ALAT in Nigeria); and building an ecosystem (as Alipay has done in China).
* Innovate on risk. African banking still has the second highest cost of risk in the world. Poor data availability is part of the problem: 11% of Africans are on credit bureaus, compared to in excess of 90% in advanced markets. However, we are seeing innovations such as banks partnering with data and analytics fintechs like Jumo to improve credit underwriting; banks partnering with telcos to leverage telco data to issue small-ticket loans on mobile; and players employing payroll lending across countries.