For any South African business, the idea of setting up or changing a telephonic switchboard system is the stuff of nightmares. Dealing with expensive hardware and hearing things like QSIG and VOIP is not what you’d call exciting.
Enter BuzzBox, a web-based telephone switchboard that is aimed at small and medium sized businesses wanting to take the hassle and cost out of the company switchboard. Whether you are a small one-man operation or a larger organisation with staff working remotely, BuzzBox is the best switchboard solution.
What sets BuzzBox apart from anything else on the market is its easy-to-use dashboard. It puts you in control of everything from picking your phone number to setting up voice prompts and managing your business-hours schedule.
BuzzBox was developed when the startup behind it, Jini-Guru, needed such a service for its own use across multiple continents.
When we started Jini-Guru we could not find a seamless online process that would allow us to set up a full web-based switchboard, so we decided to build one for ourselves,” says Mike Smits, director at Jini-Guru.
He says a lot of startups today are tech savvy and know how to use apps and the services that go with it. “It’s the uberisation of services and its driving demand for instant service activation.”
BuzzBox works as an app on both iOS and Android but users wanting a desk phone option can choose from a variety of devices on offer or use their existing VOIP phones.
Setting up a BuzzBox account takes about five minutes. During registration, FICA documents are uploaded [ID and proof or residence] and users get to pick their phone number before the account is created. Companies that want to keep an existing number can do so too.
The real magic happens when the user logs on to the BuzzBox Dashboard. The main screen displays a summary of statistics for your account while the left-hand menu provides you quick access to various configuration settings and reports.
Setting up new extensions or external numbers is done with a few clicks and users can even set up various departments which is a great way to route a call to various people in a department, like sales or support.
The intuitive user interface also makes it easy to set up hold-music and voice prompts. Users can add voice prompts by recording them straight to their phone.
One of the main features of BuzzBox is its call recording feature that allows an organisation to record calls for legislative purposes, such as a lawyer, or for customer service purposes such as support.
Recordings are stored securely online, and you have the ability to download recordings for playback. Companies can opt-in for this service and it’s free to use.
Recordings are stored online and are fully encrypted so only you can listen to, or download them. Storage costs R1 for every 1000 minutes of stored recordings.
Other features include call forwarding and scheduling. The latter allows users to set office hours for their organisation which will divert calls to an after-hours messaging service. They also have the option to enable routing to an employee who is on call after hours.
BuzzBox also has a reseller program for companies wanting to offer this as a switchboard solution to their existing customers.