Candidate must be CISSP, CCNP or CCIE Security Certified.Position Purpose:The Security Engineer (L1) is an entry level position in the Security Engineers job family. Under the guidance of more senior Security Engineers, they provide a service to clients to ensure that their IT infrastructure and systems remain operational, protected and secure through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution.Their primary objective of the Security Engineer (L1) is to ensure zero missed service level agreement (SLA) conditions. The Security Engineer (L1) focuses on first line support for standard and low complexity incidentsMonitor infrastructureThey ensure that assigned infrastructure at the client site is configured, installed, tested and operational. In this regard they will perform necessary checks, apply monitoring tools and respond to alerts. Where software is a component of the solution they will also take responsibility for ensuring that the software is installed and configured according to client requirements.Ensure resolution of incidents and requestsThey investigate first line support calls assigned to them and identify the root cause of incidents and problems. They ensure the efficient and comprehensive resolution of incidents and requests. This could involve ensuring that repairs are carried out by coordinating product requests and liaising with other team members. They will also report and escalate issues to 3rd party vendors if necessary. They take full ownership for managing the incident to resolution within the service level conditions. Where necessary, they escalate requests and exceptions to the 3rd line support team. They provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by company procedures.Incident ManagementWhen required they will take responsibility receiving calls and incidents at the services desk. They assist in analysing, assigning and escalating the support calls. They also provide telephonic support to clients where required. They update incidents with progress and resolution detailsShift ManagementSecurity Engineers (L1) that work shifts will be required to follow the required handover procedures for shift changes to ensure service continuity. They complete and maintain any shift hand hover schedulesBehavioural skillsSecurity Engineers (L1) are required to strictly comply with all processes and procedures as prescribed by the company and the client when relevant. Security Engineers (L1) are also responsible for producing breach and other reports that are necessary for the correct operation of processes. They identify failures and short-comings in the current processes and escalate with recommendations.Their ability to communicate well and to capture all pertinent details when required will contribute to their success. These individuals display the ability to explain procedures or technical details to clients in a clear and concise manner. Their ability to communicate well and to capture all pertinent details when required will contribute to their success. These individuals display the ability to explain procedures or technical details to clients in a clear and concise manner.Experience & Qualifications:
- CISSP, CCNP / CCIE Security Certified
- MCSA Certification (advantageous)
Experience
- At least 4 – 6 years’ relevant work experience
- 2 years’ experience as a Security Engineer (L1) within a large scale (preferably multinational) technology services environment
- Previous experience with on boarding and integrating environments
- Technical expertise with configurations of:
- Switches and routers
- Cisco ASA, Juniper SRX, Checkpoint, Palo Alto and Application firewalls
- Site to site VPN connections
- Multipoint VPN connections
- SSL-VPN’s
- F5 LTM, GTM
Role/Responsibilities:
- Ensure that IT infrastructure and systems remain operational, protected and secure through proactively identifying, investigating and resolving technical incidents and problems.
- Ensure that assigned infrastructure at the client site is configured, installed, tested and operational. Investigate assigned first line support calls and identify the root cause of incidents and problems.
- Take responsibility for receiving calls and incidents at the services desk and assist in analysing, assigning and escalating the support calls.
Follow the required handover procedures for shift changes to ensure service continuityPersonal Skills and Attributes required:Skills and knowledge
- Display a strong client service orientation
- Demonstrate specialist infrastructure knowledge
- Demonstrate good attention to detail
Attributes
- Strive to meet and exceed SLAs at all times
- Display good verbal and written communication ability
Send a detailed copy of your CV to Bonita ((email address) – replace the AT with @)Should you not be contacted within 7 days, please consider your application as unsuccessful