– Ability to multi-task
– Ability to work in a fast-paced environment
– Strong attention to detail
– Knowledge of the Internet service provider industry
– Knowledge of PC configuration and related applications.
– Proficient at email setup, configuration and troubleshooting
– Demonstrated problem solving abilities
– Demonstrated exceptional customer service skills.
– To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
– High school graduate, some college or technical troubleshooting experience preferred.
– 1-2 years of Help Desk experience preferred.
– IT qualification (A+ / N+ or a combination thereof) or something similar
Duties & Responsibilities