Please only apply if you meet the following requirements: Experience of at least 3-4 years working within Information technology infrastructure support. Showing experience of systems, support, diagnostic and resolution
Own transport required

Minimum Qualification
Completed Grade 12
Driver’s license

Relevant Information Technology Certifications:

– A+ – Compulsory
– N+ – Compulsory
– Dell / HP Hardware certifications – preferred
– MCP / MCSE – advantageous
– Project skills – advantageous

Responsibilities:

– Support, monitor, test and troubleshoot hardware and software problems.

– Support and maintain end user requirements, including troubleshooting, account maintenance and training.
– Assist in inventory and asset management for IIT resources including software, server and workstations.
– Work with a team to automate management tasks, streamline processes and perform standard administration functions as needed.
– CCTV cameras installation, DVR configuration, access and support.
– Troubleshoot hardware and software malfunctions as well as network issues as it relates to the CCTV system.
– Test and diagnose T&A related equipment faults.
– Resolving cross-functional issues at technical level
– Carry out industry standard test to diagnose and resolve faults
– Explain technical solutions to non-technical staff
– Gain in depth knowledge of the skills required to monitor and diagnose problems relating to technical area
– Properly escalate unresolved queries to the next level of support
– Follow up with customers, provide feedback and see problems through to resolution
– Ensure proper recording, documentation and closure
– Production of technical and architectural documentation to agreed quality standards.
– Maximize system availability and performance through fault-tolerant configurations, efficient network and server architectures, and proactive monitoring.
– Stay abreast of advances in technology
– Perform additional duties as assigned by management.
– Maintain professionalism, good attitude and appropriate behavior with IIT personnel, clients and vendors.
– Assist in maintaining a clean and orderly workplace/office.
– Be presentable and clean daily.
– Lead by example, be flexible and willing to work overtime and time as requested by management.
– Be open minded in collecting info needed to complete tasks if no SOP is in place.
– Follow SOP’s accordingly.

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