ENVIRONMENT:
My client, an innovative company specializing in technological upgrades within the educational sector requires a Senior Technical Consultant with 5yrs+ relevant experience to take ownership of this role. You are technology and product expert who helps clients to be successful with the technology and products. You know how to get the most out of the products for the benefit of education clients. You are a tenacious professional and strong communicator who goes the extra mile to make clients happy.
DUTIES:
- Assisting clients with technology and product queries
- Delivering high quality training and professional services to customers
- Accurate and timely processing of support cases using the company’s and/or partner support systems
- Adhering to or exceeding SLAs for products and/or clients they support
- Actively maintaining own technology and product expertise
- Actively maintaining and improving internal processes and resources
- Deliver support services to a consistently high standard through meeting/exceeding the product support SLAs and the client satisfaction targets.
- Deliver professional services to a consistently high standard through planning and tracking project progress in appropriate documents, responsive clear communication, completion of services engagements and ensure that the company’s services engagements meet or exceed the client satisfaction targets.
- Complete 1 activity per quarter to improve professional services, including developing and maintaining a positive team culture, providing internal or external product/service training, creating or improvingteam resources or processes and other activities as agreed with management
REQUIREMENTS:
- Matric (or equivalent)
- Applicable tertiary qualification
- Applicable technical qualifications / certifications
- 5-7 Years of experience in a similar technical / application support or consulting role.
- LMS / VLE product and service knowledge
- LMS / VLE supporting technology skills & experience:
- Web and application servers: IIS, Apache & Tomcat
- Operating Systems: Windows Server & Linux
- Databases: SQL Server, Oracle RDBMS, MySQL
- Cloud Infrastructure: AWS, Azure.
- Devops experience also desirable.
ATTRIBUTES:
- Communication Skills
- Presentation Skills
- Problem Solving
- Product Knowledge
- Technical Skills / Knowledge
- Industry and Cultural Awareness
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
COMMENTS:
When applying for jobs, ensure that you have the minimum job requirements. OnlySA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to (email address) and mention the reference numbers of the jobs. We have a list of jobs on http://www.datafin.com. Datafin IT Recruitment – Cape Town Jobs.