This organisation is looking for a Support Analyst to join their team. As Support Analyst, you will provide desktop support and maintenance for current and new information systems.
Responsibilities
âû€“ª Complete IT systems support for all users from day-to-day problem resolution to end user training
âû€“ª Document all work undertaken
âû€“ª Support other members of the team as and when required
âû€“ª Support the delivery of high-quality IT services
âû€“ª Be willing to work After Hours on an adhoc basis and part of an On-Call Support Facility
Candidates must have experience within a busy desktop support environment
âû€“ª Knowledge of Lotus Notes, Citrix, Windows 10, Office 365 and Exchange Online
âû€“ª Knowledge of ITIL practices would also be beneficial but not essential
âû€“ª The most important aspect is for applicants to be prepared to work with a dynamic and challenging support environment – dedicated to helping to resolve customer issues and providing first class desktop support.
Qualifications
âû€“ª Technical Qualifications Advantageous (Microsoft/CompTIA)