Consumer Services Specialist:
We are looking for an experienced, analytical consumer support specialist with a proven track record in delivering effective client retention and maintenance services.
- 3+ years’ experience as a Customer / Consumer Service Representative with a proven knowledge of EDI processing, credit/debit processing, or special account handling.
- 3-year (BA Degree) degree or equivalent.
- Successful track record in developing and implementing consumer sales forecasts
- Strong product knowledge on all portfolio’s
- Proficient computer skills including MS Office Suite (Word, Excel and PowerPoint) and CRM databases.
- Strong business acumen and product knowledge
- Excellent numerical skills with an analytical approach to Consumer Services and the ability to construct fact-based recommendations on improvement areas
- Strong ability to internalize the diversity and complexity of SA markets and to identify opportunities based on this
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Strong communication skills and ability to engage with different cultures in the SA
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They have to be good at excel and also have experience doing reconciliations.
Desired Skills:
- EDI processing
- credit/debit processing
- Excel
Desired Work Experience:
- 2 to 5 years
Desired Qualification Level:
- Degree