Vacancy: CONTROL ROOM OPERATOR – 4 Month ContractLocation: Nelspruit Mpumalanga – Kanaal Street DepotDepartment: Technical ServicesReporting to: Control Room Supervisor The company has a vacant position for a Control Room Operator for the private sector Water Service Provider within the City of Mbombela Job Requirements and Qualifications:
- Grade 12 and prior relevant experience needed.
- At least 1-year work related experience in the same/similar business environment.
- Experience to work on EDAMS Billing system and O&M System would be an added advantage.
Key Responsibilities: The main tasks and responsibilities associated with the position are listed below. This is not an exhaustive list of tasks and responsibilities and any other tasks and/or responsibilities that could be reasonably expected for the position may be required.
- Receive Customer queries/complaints, handle complaints effectively, ensure customer satisfaction and follow-up with Customer
- Log Customer complaints on electronic database
- Address internal job requests from billing, engineering, laboratory and operations
- Job card processing
- Basic reporting with shift handover
- Manage activities e.g. sign-in/out of keys and logging of after hour staff movement
- Monitor telemetry reservoir levels on SCADA
- Update Bulletin board according to procedure and forward to relevant stake holders
- Dispatch all job cards to foremen and relevant personnel as per desired job request.
- Liaison with PR administrator about all water disruptions.
- Do customer bill enquiries.
- Process water reconnection administration after hours and over the weekends.
- Handle after hours complaints on standby phone.
- Proficient in English and Siswati. Proficiency in Afrikaans will be an added advantage.
- Intermediate Computer skills.
- Have a high level of accuracy in capturing information
- Basic knowledge and understanding of City of Mbombela By-laws and Operational and Customer Service Procedures.
- Good telephone etiquette and interpersonal skills
- Knowledge of Company ISO and SHEQ systems, procedures, and practices.
Salary: [URL Removed] Depending on Experience4 Month Contract Role
About The Employer: