Job Purpose:
To provide first and second level IT support to users on the Local Area Network, Wide Area Network and other applications
Responsibilities:
- Incident, requests and change management support
- Logging and updating of user’s incidents, requests and changes on the service desk system.
- Follow-up on incidents, requests and changes with IT Supports Staff suppliers and users.
- Provide telephonic user support.
- Generate service desk reports for presentation at Management Committees (weekly, monthly & quarterly)
- Coordinate the procurement of the Department’s IT assets.
- Modify the service desk system as and when required.
- Conduct verification of IT assets, software upgrade, application upgrades, operating system upgrades.
End-User Support
- Management of user accounts
- Implement the Software troubleshooting, hardware repairs and maintenance.
- Provide inputs in identifying end-user training requirements.
Configuration Management
- Verify deployment and installation approved applications and operating systems on all desktops, laptops and iPads.
- Administer and control all IT hardware warranties, software installations.
- File asset verification and declaration forms.
- Verify the identified software and hardware requirements
Monitor record keeping of users computer application (loans, returns, removal etc
- Sign-off forms to issue equipment to the users, storerooms and record of any removal of equipment
- Control register of loaned, returned or removal of computer application and monitor that computer applications are returned on time and in working condition
- Register of loaned, returned or removal of computer application compiled
- Ensure that the database of computer applications loaned, returns and removal) is updated timeously and report any misuse or non-compliance to the procedure
Human Resources Management
- Manage human resources
- Coaching and mentoring of employee/s
Knowledge
- Knowledge and understanding of desktop support
- Knowledge and understanding of telecommunication technologies
- Knowledge and understanding of configuration of telecommunication systems and computer applications, printers, etc.
- Understanding of Public Service Regulations Act.
- Technical Hardware and Software Knowledge
- Keeping abreast of latest IT Technology.
- Good Knowledge and understanding of the telecommunication infrastructure.
- Sound Knowledge of various computer technologies and how they impact the business.
- Sound knowledge of least one computer programming language
- Broad IT knowledge, particularly in supporting an IT network environment
Skills
- Customer service practices
- Computer skills in Linux desktop, OSS application support
- Project management skills
- Interpersonal Skills.
- Leadership Skills.
- Problem Solving Skills
- Strong IT technical support skills.
- Communication Skills
- Telephone etiquette
Min Qualifications:
- A National Diploma NQF 6 in Information Technology / Computer Science
- A+
- N+
- LPI
- CCNA
- RHCE
NB! This position is closing on Monday 02 November 2020
Desired Skills:
- Hardware Support
- Software Support
- Incident Management
- Broad IT knowledge
- Networking
- Linux desktop
- OSS application support
- End User Support
Desired Work Experience:
- 2 to 5 years
Desired Qualification Level:
- Diploma
About The Employer:
This postion is on a fixed term contract for 6 months with a government department based in Pretoria.