BCX has been elevated by Dell from Service Delivery Partner to Advanced Service Delivery Partner Status.
“Our commitment to improving the level of service we provide to our clients has not gone unnoticed,” says Vish Rajpal, chief of IT solutions at BCX. “As a Support partner within the Dell Technologies Partner Program, our Partner Performance Level has increased since the end-of-year performance audit which took place in February 2020. We are pleased by this upgrade to Advanced Support Partner Status, and look forward to a long mutually beneficial relationship.”
The latest upgrade allows BCX to measure its current performance against benchmarks, identify strengths and weaknesses and develop action plans to improve services delivery performance thereby increasing services opportunities and associated revenue.
As an Advanced Support Partner, BCX is now responsible for providing its customers with an increased level of support and is also eligible for enhanced Partner Support Pricing which is cost savings that we can pass onto customers.
“As the economy continues to be volatile, it’s important to us that our customer experience remains one that demonstrates value for money and high-quality service. This recognition from Dell assures us that our service continues to be one characterised by excellence,” Rajpal says.