The Role: A company is searching for an IT Support Engineer for their IT Team, to provide user support; support PC??s, Laptops and Terminals, peripheral devices, data communication and telecommunication lines and first line software support; and to maintain LANs and related [URL Removed] and Experience: Essential Experience:
- 2 ?? 3 years in the IT Field.
- 2 years experience in Hardware and Software.
Essential Qualifications:
- Matric (Minimum NQF Level 4)
- National Diploma in Information Technology or equivalent.
Key Accountabilities: Support
- Hardware support on all Corporate Hardware E.G End User Devices, Warehouse IT environment & Intermec Scanners and other peripheral devices.
- Software support on all Corporate software E.G Compu-Clearing, Lotus Notes & all Microsoft products.
- Support on local and wide area networks including switches, wireless and related devices.
- Support and update anti ??virus protection inclusive of In-houses PC??s.
- Prioritise and support users via the helpdesk system.
Core System
- Ensure all Servers are operational maintaining an up time of 99%.
- Ensure all servers are backed up daily, and system restores are tested monthly.
- Ensure all In-house PC??s are maintained and backed up monthly where necessary. Escalate any failures to the IT team leader.
- Maintain Anitvirus software on servers
- Pro-active management of all systems print and scan queues, these include open spool and LAN print queues.
- Co-ordinate with Customer and IT team leader to find downtime slots for upgrades and maintenance.
- Resolutions and escalation of IT incidents formally to IT team leader and to the managed services if they cannot be resolved locally.
- Ensure change control procedure are adhered to and enforced in conjunction with Corporate IT.
PC Management
- Ensure all corporate standards are adhered to.
- Ensure legality of all software loaded on PC??s.
- Ensure user??s backup all business data residing on their PC??s.
- Ensure PC??s are updated monthly with the latest anti-virus protection software.
Documentation
- Hold and catalogue all software in the country.
- All PC details such as brand, processor type, ram, hard disk capacity, IP address, modem brand and software should be updated regularly and documented.
- Maintain IT register and notify the Finance department of changes.
- A log book of all installations / network and server changes should be kept.
Communication of Information
- To ensure that all relevant Customers and staff members are furnished with the required information on time.
- To convey a professional image at all times which are responsive to customer??s needs and complies with Group Standards.
Occupational Health and SafetyIt is the duty of all company employees, to ensure that they comply with the legislation and company policy relating to Occupational Health and Safety:
- To take reasonable care of your own Health and Safety.
- To take reasonable care for Health and Safety of anyone who may be affected by your actions.
- To assist in meeting its own Health and Safety obligations.
- To maintain a tidy work area.
Personality and Attributes: Personality / Behavioural Competencies:
- Must be committed and confident
- Excellent Interpersonal skills.
- Must have good presentation skills
- Must take own initiative
- Must be self-motivated, persistent and results driven
- Energetic, dynamic and ambitious
Functional Competencies:
- Analytical Thinking
- Problem Solving.
- Planning and Organising
- Assertiveness
- Flexibility
- Verbal Communication
Fixed Competencies:
- Delighting Customers
- Social Responsibility
- Teamwork
- Continuous Improvement
- Integrity