The SOC Service Manager oversees the activity of the SOC Analyst team, including training, and assessing staff. Additional responsibilities include creating processes, assessing incident reports, and developing and implementing crisis communication plans across all services provided by the team.
ResponsibilitiesManaging SOC Analyst Team:
- Provide mentorship to SOC Analysts
- Provide and execute the PDP plans for analysts in line with business requirements
- Develop processes, ensuring alignment between customer expectation and team delivery output (Creating SOPs, work instructions and operational documents)
- Manage and ensure compliance with internal policies and procedures
- Handle day-to-day operations and maintaining high team morale
- Conduct regular Cyber Security Analysis evaluation sessions
- Ensure all analyst tasks are handled in a timely fashion in line with requirements and Service level agreements
- Team calibration ensuring efficiency, consistency and expected output is delivered
Escalation and high-level analysis:
- Handle the escalation for all Cybersecurity Level 3 events
- Build use cases
- Threat hunting
- Handling all customer escalations ensuring compliance with Service Level agreements
- Forging a close relationship with customers, KAMs and internal technical teams to ensure smooth flow of information
Educational Qualifications:
- National Diploma Information Technology or BSc Computer Science
Professional Qualifications:
- CEH- Certified Ethical Hacker
- CASP- CompTIA Advanced Security Practitioner
- CISSP- Certified Information Systems Security Professional
Other requirements:
- Working knowledge of any SIEM tool, EDR systems
- Minimum 2 years as Level 3 Analyst
- 2 years’ experience as a SOC Manager