Our client in the Manufacturing Industry, has an opportunity available for a Customer Service Representative. This position will be based in the Roodepoort area and will be a fixed term contract for 12 months.
Requirements:
- Relevant Qualification
- At least 3 years experience within a B2B environment
- Has to come from a customer service/internal sales background
- Experienceinprocessing export orders is an advantage
- Experience in and understanding of how customer service is an extension of supply chain and operationsis an advantage
- Sound knowledge and working experience on Microsoft Excel (intermediate level)
- Experience in handling exports queries, documentation and coordination with internal and external agencies
KPAs:
- Compile an order in-take report and submit to the CSR Manager on a daily basis
- Liaise with the operations and dispatch staff to ensure that customer requirements are met
- Resolve product/service queries by clarifying customer complaints and logging on [URL Removed] on a daily basis
- Update customer price lists when price changes occur
- Direct customer queries to the relevant party
- Check the inventory on hand on a daily basis based on customer forecast
- Load customer orders on the MFGpro system to create a sales order
- Create a job card based on the sales order
- Communicate the time frame to the Dispatch Supervisor to ensure that delivery occurs within the allocated deadlines
Please note should you not receive a response within 7 business days of applying, you may consider your application as being unsuccessful.