The General Manager is responsible for the management and performance of the Warehouse Operations, Transport Operations and Customer Service in his region to deliver all Multi tempreture Consumable good to a client within the correct tempreture with ample time before product expiry.
Our core business is distribution; we facilitate the flow of goods from the supplier to the customer. Everything we do in this process is judged on the delivery, that is why our vision is to ensure that we do things right and we deliver exactly what we have [URL Removed] Mission is to maximize the value of our customers’ delivery experience with passion and innovation. We strive to achieve 100% customer satisfaction and it is very important for us that we make the customer want to do business with us. We believe that with the right passionate people, high level of flexibility and a good innovative structure we can deliver a great customer experience
The Key Functional Responsibilities of the General Manager includes but is not limited to:
1. Warehouse & Transport Management:
- Ensures all quality audits are passed.
- Ensures all operations comply with Company policy and procedure.
- Improves operational KPI’s year on year.
- Ensures DC facilities and equipment are maintained and in good working order.
- Customer Service:
- Achieve customer contracted service levels.
- No restaurant below the minimum service level over a 12 month period.
- Ensure that customer complaints are resolved quickly.
- Build and maintain sound relationships with market.
- Continuous Improvement:
- Actively seeks improvement opportunities in process, quality, service levels and costs.
- Reporting:
- Presents and explains performance per DC.
- Costs:
- Achieve budgeted cost per case per DC.
- Budgeting:
- Delivers budgets per DC that meet specified mandate.
- Master delivery schedule.
- Ensures DC master schedules are optimal, accommodate growth and meets the customer’s needs.
- Risk:
- DC contingency plans are always up-to-date.
- Operational risks are timeously addressed and mitigated.
- People:
- DC Managers performance is reviewed at least 4 times a year.
- Succession plan for DC managers are always up to date.
- Continuous training and development according to training requirements are met and up to date.
- Continuously coaches and mentors staff.
- Ensures people survey scores improve year on year.
The above list is not exhaustive and you shall be obliged to perform subsidiary tasks in addition to the primary tasks for which you are employed. The Company undertakes to ensure however, that these subsidiary tasks will be within the training and experience or occupational capabilities of yourself and that you shall not suffer any loss of remuneration or status for work performed on subsidiary tasks.
Computer Literacy
- MS Office Intermediate to advanced (Excel,PowerPoint, Projects, Word, Outlook)
- Advanced MS Excel Skills
- Advanced Warehouse Management System (WMS) Skills
- Accounting Software:
- Microsoft Great Plains
Personal Competencies and Skills Required
- Enjoys a challenging, high paced, high pressured and exciting environment.
- Will embrace our high performance culture that works hard and plays hard. Is willing to grow within our business beyond the next 12 to 24 months
- Is able to create a leadership culture where all managers provide their teams with purpose, autonomy, opportunity for skill mastery, and lead them with the care and growth philosophy.
- Build a top leadership team that inspires the entire organization with a sense of Purpose/Mission, lives by inspiring values and always acts with fairness.
- Build teams of dedicated, industrious, values-based and fun people who provide their peers with inspiration, support and a real friendship that goes beyond the office.
- Exceptional verbal and written communication skills (English).
- Ability to take responsibility.
- Ability to take accountability.
- Great attention to detail.
- Exceptional time management skills.
- Planning and organizational skills.
- Ability to work in a dynamic team.
- Results and deadline driven.
- Problem solving capabilities.
- Disciplined approach.
Desired Skills:
- ?
- Warehouse Management ?
- Inventory Management ?
- Transport Management ?
- Supply Chain Management ?
- Customer Service Management ?
- Shift Management –
- Health & Safety Management –
- Facility & Asset Management –
- Contingency Planning & Management –
- Best Practice / Continuous Improvement Management –
- Management of multi temperature stock items –
- Management of complex
- multi-site
- multi-disciplinary
- multi-culture organizations. –
- Integrated strategy formulation and execution within large organizations of 400 plus employees. –
- People Management including but not limited to: ?
- Probation Management ?
- Performance Management ?
- Time and Attendance Management ?
- Disciplinary Enquiries
- including investigations
- initiating and chairing ?
- CCMA / Bargaining Council Exposure ?
- Sound knowledge of Payroll Processes –
- Unionized Workforce Management –
- Culture development. –
- Organizational planning. –
- Change Management
Desired Work Experience:
- 5 to 10 years Road Freight
- More than 10 years Middle / Department Management
Desired Qualification Level:
- Honours
About The Employer:
Our FMCG company service the Food industry as a one stop shop with fast effective delivery all goods required. We Pride ourselves in exceptional customer service and fast delivery.
We will give you the “The Perfect Delivery”
Employer & Job Benefits:
- Pension
- Funeral cover
- Disability Cover
- Group Life Assurance