We have an opportunity for Head; National Perm Strategy and Operations to be based in the Parktown area.
Requirements:
- 3-year national diploma / degree in a management related field or relevant experience
- 10 years’ experience in a similar role, which includes managing operations and performing a strategic function as part of senior management
- 15 to 20 years + industry experience
- In depth knowledge of perm solution models and ability to create commercial offerings in support
- Proven track record effectively managing operations and implementing strategies on a national basis
- Proven successful track record of revenue generation across various perm income streams
- Excellent verbal and written communication and team management skills
- Strong decision-making skills
- Overtime will be required
Duties and responsibilities:
- Ensuring technical accuracy of the output of all strategies through robust initiatives and technology
- Build the Company’s professional network through relationships with various stakeholders
- Understanding the volume of the sales pipeline and planning accordingly for the business
- Help drive the growth strategy of the business
- Managing the implementation of strategic roll outs through planning and documenting key projects and initiatives
- Work cross-functionally to structure problems, analyze opportunities, and develop solutions and actionable recommendations and results through a rigorous, data-driven process
- Track the progress of initiative outcomes against goals
- Responsible for managing change across many initiatives in line with professional services, organizational goals, and vision
- Owning all relevant processes and ensuring processes are enforced within the respective teams
- Uncover areas within the business to drive performance improvements to unlock productivity and accelerate execution
- Process optimisation
- Drive and initiate improvements to existing tools and processes and provide feedback on new practise and procedures
- Key contributor and owner of the direction for your operations
- Responsible for performance and career management and development for the team
- Project management, quality audits and coordination of training sessions as well as day to day oversight of the team
- Accountability and ownership for the output and performance of your team
- Uphold and continue to drive operational excellence across the business
- Insights to the business through analytics and market research as required
- Continually drive best practices with a focus on outcomes for our clients
- Enhancing client service and managing all complaints, enquiries and escalation from clients as it relates to your team
Please note should you not receive a response within 7 business days of applying, you may consider your application as being unsuccessful.
Please note that appointments will be made in line with the Company’s EE targets.