We are currently looking for a technical trainer to assist the training department with Vendor Certified training for our customers. Please note that customers pay for their seats on our training events, so it is of the highest importance that the incumbent be:
Neat, well presentable, and able to interact effortlessly with different types of customer while maintaining a high level of professionalism.
- Available:
- Salary: Market related
- Office hours:Mon-Fri (08:00-17:00)
Requirements:
- Grade 12
- One to two years of training and presentation experience will be advantageous
- Willing to travel locally and abroad
- Own reliable transport with a valid South African Code 8 license (Advantageous)
- Knowledge of MS Office
- Knowledge in the following fields would be advantageous, VoIP, Wi-Fi, Fixed Broadband Wireless, Networking etc.
- A+ and N+ would be advantageous
- Not critical but would be advantageous: MTCNA, UBWS, UBWA etc.
Duties and responsibilities:
Instructor Led Training:
- Ensure that information and files for the relevant certified training are loaded onto participant’s USB drives
- Ensure that self-preparation of the training has been done
- Site login details, exam keys are prepared
- Set up training network is done prior to the start of the training
- Reporting on any venue shortages to the branch manager/ training coordinator in a timeous manner
- Facilitation of the certified training material using various methodologies
- Ensure that participants remain engaged and are encouraged to participate in the training
- Answering participants questions in a courteous manner
- Time keeping in class, ensure that the course is presented within the given time frame
- Ensure that information is communicated in such a way that participants are ready to take the vendor certified exams
- Proctor the exams accordingly
- Ensure that students are aware of dates and arrange for possible rewriting of the exams.
- Ensure that feedback from the participants is done in the relevant format
Certified Trainer Status:
- Keep status as Vendor certified trainer status based on vendor requirements
- Obtain status as certified vendor training on new brands
Design and Development of New Training Materials:
- Based on business requirements, develop new training materials to the MiRO level of standards
Ad-hoc Administrative Functions:
- Answer customers queries and questions in a timeous and courteous manner
- Ensure that training dates are planned and communicated to HOD/Training Coordinator in a timeous manner
- Ensure that travel request dates are communicated to the relevant department in a timeous manner
Other Skills:
- Computer literate – must be able to work on Microsoft Outlook
- Ability to present and communicate effectively at boardroom level
- Strong work ethics
- Strong communication skills
- Strong interpersonal skills
- Must be a team player
- Strong creative problem-solving skills
- Strong time management skills
If you don’t hear from us within 2 weeks of your application, please consider your application unsuccessful.
Desired Skills:
- A+
- N+
- Voip
- Networking
- Computer Networking
- Wireless
- Fixed Broadband Wireless
- Wi-Fi
- Routing
- Switching
- Trainer
- Vendor Training
Desired Work Experience:
- 1 to 2 years Employee Training / Development
Desired Qualification Level:
- Certificate
About The Employer:
We are a responsible supplier to the growing IP convergence industry with expert skills in Wireless, Networking, IP Video Security, Internet of Things, Access Control and Voice-over-IP solutions. We focus on supplying only the best products, provide expert solution planning, as well as after-sales services and customer trainings.