INTRODUCTION
Metropolitan is one of the oldest financial services brands in South Africa. With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security.
Metropolitan operates in South Africa, but the brand is also present in 9 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland.
Metropolitan provides financial wellness solutions that meet the needs of low income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.
ROLE PURPOSE
- To lead and manage the delivery of reports to internal and external clients that are in line with requirements, standards and best practice
- To produce credible, timely and insightful reporting on strategic and operational performance, through:
- Adhering to reporting requirements and timelines
- Improving accuracy by reducing errors, improving alignment and enhancing consistency
- Improving efficiency through effective use of resources, meeting submission timelines and reducing costs
- Demonstrating insights through identifying trends, isolate outliers and zoom in on the key drivers
WHAT YOU’RE GOING TO DO
- Gather information from various sources, analyse results and interpret patterns and trends.
- Once data has been gathered and interpreted, report back what has been found in an easily accessible and accurate manner, which supports consistent and informed operational, tactical and strategic business decisions.
- Interact and collaborate with technical and business stakeholders to identify data sources, find data definitions for master and meta data as well as formulate and implement solutions.
- Promote the use of existing enterprise and divisional data standards to enhance data quality, ensure constant compliance and adherence to data governance principles.
- Process live and confidential data according to specified guidelines.
- Evaluate changes and updates to source production systems that could impact reporting and eventually business decisions.
- Development and design of professional reports and dashboards to support various stakeholders within the company.
- Ensure accuracy and integrity of data and its attribution to costs incurred by business.
- Communicate progress, including easily understandable representation of the data.
- Building models required for the business to guide business, including financial, decisions.
- Perform analysis for business to give them a better understanding of relevant data/trends/behaviour.
- Pro-active in suggesting for opportunities as well as making analytical observations on any aspect that would be beneficial to business.
- Delve for insights in data and processes to identify trends
- Manage business projects
- Provide authoritative expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
- Monitor on an ongoing basis the training and development needs of employees within this portfolio
- Create a positive work climate
- Provide guidance, coaching and mentoring to direct reports
- Lead by example in living the values of the organisation and aligning to the values of the client
- Demonstrate exemplary leadership
- Participate in the recruitment of staff in accordance with MMI’s EE Targets
- Provide transformation interventions on areas that require immediate attention in order to create harmonisation and thereby accelerating performance
- Support with regards to expectations / output aligned to Data Scientists deliverables
- Identify opportunities to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
WHAT YOU’LL NEED:
- Matric.
- 3 year Analytical Degree (Maths, Econ, Stats, IT) or Commercial Degree (Accounting, Operations Management)
- 5 – 7 Years in an Operational Environment, preferably at Leadership level (Operational knowledge & experience)
- Analytics, Visualization, Business writing, Report writing, Data analysis, Leadership, operations management
- Experience in Medical Scheme or Financial Services environment (preferable)
COMPETENCIES REQUIRED
- Business acumen
- Client commitment
- Drive for results
- Leads change and innovation
- Collaboration
- Impact and influence
- Self-awareness and insight
- Diversity and inclusivity
We reserve the right not to fill this vacancy.
Desired Skills:
- Business Acumen
Desired Work Experience:
- 5 to 10 years Investments, Insurance & Assurance
Desired Qualification Level:
- Degree