PURPOSE OF THE JOB
- To develop, configure, maintain, support and ensure coordination of installation and connectivity of computer systems to ensure the stable operation of the company IT infrastructure by optimising all new and existing network infrastructure, software, audiovisual system, telephone systems and data centre
QUALIFICATIONS AND EXPERIENCE
- A minimum national diploma NQF 6 in Information Technology
- A+, MCSE, CCNA, N+ will be an added advantage
- 2 years related work experience in IT infrastructure
DESCRIPTION OF TASKS
Maintenance of the Company Network Infrastructure
- Maintain the availability of network infrastructure
- Design and implement short- and long-term plans to make certain network capacity meet existing and future requirements
- Assist in developing IT procedures, policies and standards for the Infrastructure
- Conduct research and make recommendations on network products, services, protocols and standards in support of network
- Perform capacity management in order to maintain optimum performance of all IT backend resources
Implementation of Telecommunication and Audiovisual System
- Setup and configure VoIP telephone system and other telecommunication systems
- Implement and administer the VoIP PABX server hardware
- Maintain the VoIP PABX server hardware
- Advise and train users and support staff in using the normal telephone system and teleconferencing
- Evaluate and recommend the company’s needs and interests on technologies and products
2nd Level Desktop Support
- Provide 2nd level support on desktops systems and applications
- Provide technical support guidance to the 1st level support staff
- Update the service desk on the status of backend systems and applications on a regular basis
- Provision of problem management function
Configuration Management
- Verify inventory of all IT related hardware (Servers, Routers, Desktop, Notebook, Printer and other peripherals)
- Administer and control all IT hardware warranties and software licenses
- Control all IT equipment in the storeroom
- Implement IT change control procedure
- Assist in maintaining the organistaion’s IT asset inventory register
Implementation and Maintenance of Local Area Network Backbone
- Coordinate infrastructure network cabling
- Establish service level agreements with users and services providers
- Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for IT projects
Desired Skills:
- NETWORK and Operating systems
- Data Center Management
Desired Work Experience:
- 2 to 5 years
Desired Qualification Level:
- Degree