To ensure operational efficiencies and day to day operations of the retail store to meet profitability and sales targets whilst ensuring quality- and customer demand standards are achieved.
Key Performance Areas
- Retail Store Management (45%)
- Compliance (10%)
- Customer Service Management (20%)
- Staff Supervision (10%)
- Cost and Financial Control (10%)
- AutoX Values (5%)
RETAIL STORE MANAGEMENT
- Contributes to creating and recommending strategic plans and reviews in order to achieve operational objectives and day to day operations of the store.
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Ensures availability of merchandise and services by approving contracts and maintaining inventories.
- Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
- Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
- Secures merchandise by implementing security systems and measures.
- Protects employees and customers by providing a safe and clean store environment.
- Maintains the stability and reputation of the store by complying with legal requirements.
- Determines marketing strategy changes by reviewing operating and financial statements.
- Completes store operational requirements by scheduling and assigning employees and following up on work results.
COMPLIANCE
- Operates within controls and procedures in order to ensure the integrity of AutoX.
- Identifies and monitors risks within own department and area of responsibility.
- Assists in the maintenance of a risk register, report discrepancies or areas of concern to management.
- Ensures compliance with all relevant regulations and policy frameworks to prevent fruitless, wasteful and irregular expenditure.
- Provide a safe working environment, adhering to Health, Safety and Environmental procedures and ensuring they are understood and practiced by the team at all times.
- Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.
CUSTOMER SERVICE MANAGEMENT
- Maintains effective working relationships with customers (both internal and external) towards rendering highest quality of services.
- Represents AutoX in meetings with relevant stakeholders.
- Identifies and solves problems creatively whilst demonstrating a high level of integrity in line with AutoX core values.
- Reports to Management on internal stakeholder related matters.
STAFF SUPERVISION
- Ensures that all employees have signed performance agreements.
- Monitors and measures performance quarterly by conducting employee appraisals.
- In collaboration with HR, identify staff performance objectives, potential areas of development and action plans where necessary.
- Ensures ongoing training and development of employees.
- Addresses employee relations matters fairly and promptly.
COST AND FINANCIAL CONTROL
- Contributes to the budget preparation process.
- Promotes and communicates the effective, efficient, economical and transparent use of financial and other resources.
- Monitors and controls expenditure against budget and ensures spending occurs within budgetary limits and AutoX financial guidelines, report deviations to direct Manager.
- Explores opportunities to control and reduce costs.
AUTOX VALUES
Living the AutoX Values to stay on course toward stated objectives and ensuring a culture of passion and performance:
- Honesty and Integrity.
- Mutual Respect, Trust and Dignity.
- Openness and Transparency.
- Participation, Co-operation and Teamwork.
- Performance and Accountability.
- Passion and Commitment.
QUALIFICATIONS
- Diploma in Business Administration / Sales / Marketing (NQF 6)
ADVANTAGEOUS QUALIFICATIONS
- Bachelor’s Degree in Business Administration / Sales / Marketing (NQF 7)
- N3 Electrical or equivalent
- Solar system design courses
EXPERIENCE
- 5 years’ experience in Retail Sales or Marketing of which:
- Up to 3 years should be at Supervisory level
ADVANTAGEOUS EXPERIENCE
- Solar system design and sales experience
TECHNICAL COMPETENCIES
- Computer Literacy (MS Office Suite; other relevant discipline-specific software programs).
BEHAVIOURAL COMPETENCIES
- Proactive
- Action-oriented
- Problem Solving and Analytical skills
- Flexibility
- Planning and Organising
- Supervisory skills
- Customer Focused
- Resilient
- Communication skills (both verbal and written)
Desired Skills:
- Retail Store Manager
- Store Manager
- Retail
- Retail Sales
- Marketing
- Solar system design
- Retail Team Management
- Store Operations
- Store Management
- Retail operations
Desired Work Experience:
- 2 to 5 years [other] FMCG, Retail & Wholesale
- 2 to 5 years Senior Management
Desired Qualification Level:
- Diploma