The ideal candidate should be easily relatable to clients whilst having a positive attitude to resolving any and every problem. The perspective that every question has multiple possible answers, and every problem is seen as an opportunity is the mindset the individual must have.
Engaging, upbeat and goal driven is the personally we’re looking for.
Role Profile
- This position requires someone who will provide customer related support in order to bring value to the client relationships whilst growing the business brand to ensure maximization of marketing opportunities by developing innovative business solutions
Role Purpose
- To capitalize on available market whilst improving company brand reputation in order drive customer base increase
Role Focus
- To serve as primary point of contact for the Client whilst providing support to planning team in order to secure maximum trips and grow market share
Duties and Responsibilities
- Serve as Client primary point of contact
- Manage Client relationship and expectation
- Provide Client support and solution to logistics problems
- Query resolution
- Support Planning Team by ensuring routes are of logical flow
- Negotiation of Client Sales Rates
- Maximize Load retention
- Promote Client & Stakeholder relationships
- Increase Client Base
Desired Skills:
- Customer Service
- project management experience
- sales experience
Desired Work Experience:
- 2 to 5 years