Minimum Requirements:

  • Relevant Finance Degree and Credit Management Certificate
  • 5 years working experience in similar role.
    Experience in working with targets and tight deadlines
  • Knowledge of relevant legal requirements
    Strong understanding of Microsoft Office applications – Word, Excel, Outlook
  • Knowledge of Accpac/SAGE/SCOUT would be an advantage
  • Good negotiation and persuasion skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills
  • Recognises high standards of customer-focused service delivery


  • Keep tracking outstanding debts.
  • Plan course of action to recover owed money.
  • To retrieve money owed by debtors in as little time as possible (timeframes will be provided)
  • Locate and contact debtors by either calling or meeting with them in person, to provide the relative information regarding their outstanding debt and their account status. Emailing only as a last resort and to confirm agreements made verbally.
  • Negotiate payoff deadlines and payment plans. Manage agreements in written form.
  • Frequently follow-up with calls, letters or messages, as reminders for the clients to pay their accounts immediately or adhere to agreed-upon payment plans
  • Update account status and database regularly.
  • Periodically report progress to line manager with proposals and suggestions.
  • Educate clients about how to avoid making debt and manage it.
  • Handle customers’ questions or complaints.
  • Identify gaps in the system and recommend solutions.
  • Build trust with debtors.
  • Comply with requirements when legal action is unavoidable.
  • Create weekly report and analysis on Debtors progression

Kindly be advised that only shortlisted candidates will be contacted

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