To provide a front-line service to our customers, utilising knowledge of the Fleet and Asset Division’s service offering. To ensure operational requirements of client base is satisfied accurately and timeously as laid out by the policies and procedures
Increase regional profitability
- Minimise SLA service credits to maximize profitsManagement of fuel usage on contracted drivers
No Contract Service CreditsMinimize Operating expenses
- Efficiency, cost saving initiatives. Minimize operational losses.
External customer relationship
- Client requests to be met timeously and reaction times met.
- Ensure follow ups with suppliers are done daily.
Quarterly audit reports
- Achieve 100%
PCR audit
- Achieve certificate award
Vehicle handover and return process
- Complete registers and follow process on handing out new units. Complete VIRs accurately and capture onto systems
Relief vehicle incidents
- Co-ordinate collection of terminated units and administration of deactivation of fuel card, e-tags, tracker and decal [URL Removed] all relief incidents assigned to you are dealt with as per timelines in the [URL Removed] daily stock and relief pool fleet utilisation
License, Fuel card e-toll tags and driver tags
- Ensure all fuel cards, e-tags and license renewals are delivered timeously.
Incidents: Processes and workflows
- All incidents to be resolved timeously according to SLA and be kept to a minimumManage the open incidents for major and minor [URL Removed] new or deleted driver tag [URL Removed] units are booked for service and incidents are closed.
Accident repairs
- Scrutinise vehicles after being repaired at panel beaters for quality [URL Removed] with Customer Insurance and panel beaters on scheduling repair, collection of vehicles and turnaround times.
Manage driver behavior
- Manage and report on driver behaviour using Telematics including reports requested by Customer Forensic Auditors
Manage Fleet Utilization
- Identify and manage high and low utilisation vehicles by scrutinising reports and manage under and over vehicle swops
Ad Hoc Projects
- Complete ad hoc projects as requested by branch manager
Office administrative assistance
- Assist with administrative duties (licensing, courier, stationary etc.)
Vehicles maintained according to OEM specifications
- Ensure that vehicles are scheduled for maintenance in accordance with OEM specifications
- No overdue vehicles for service
Management of outsourced drivers
- Manage productivity and allocation of outsourced drivers
Manage EOC
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Manage EOC process including NOLA and stock control on behalf of VTC
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Personal Growth
- Take ownership for driving own career developmentAchievement of objectives/milestones set out in the development planDevelopment of knowledge base and Intellectual PropertyBroaden skills to ensure greater marketability and value within the bank
Desired Skills:
- Fleet Management
- Transport Management
- Client Relations
- Leasing
- System proficient
- Vehicles
- Analytical
- FML
Desired Work Experience:
- Less than 1 year Banking
- 2 to 5 years Route Management & Control
Desired Qualification Level:
- Diploma
Employer & Job Benefits:
- Provident Fund