Kindly send thru a Voice Note 2 to 3 mins long on [Phone Number Removed]; via whatsapp. On this voice note, please introduce yourself, talk about yourself, your experience and why think you should be shortlisted for this role. I need to assess your communication skills because this is an Australia Campaign

Key Performance areas:

  • Provide remote/telephonic support for Internet Connectivity, Wi-Fi, VoIP, ISP and other systems.
  • Setup new routers and Wi-Fi access points for installation.
  • Maintain a high degree of first-time resolution for support queries and adhere to all service management principles and SLA.
  • Troubleshooting all services, including but not limited to ADSL, Fibre, Mobile Data, Hosting E-mails.

Minimum requirements:

  • Matric
  • Clear criminal record
  • Excellent communication both written and verbal (English)
  • Previous IT experience or qualifications
  • Previous Call Centre experience advantageous
  • Excellent command of the English language both written and verbal with an IT Certificate (min 6 months course)

These are some of the key information regarding this opportunity :

  • This is a predominately night shift role (shifts start from 10:00pm including weekends and public holidays). You will be given a Monday and Tuesday off
  • Should you be invited for an interview, you will require to complete an English assessment, Technical assessment, Drug Test (only illegal substances) and a meeting with HR
  • Excellent command of the English language both written and verbal
  • Paid training is 9 weeks (training either starts 5am or 2pm on a Monday)
  • Training rate – R30 phr
  • Live rate – R34 p/h (Level 1), R42 p/h (Level 2), R51 p/h (Level 3) based on experience
  • 24/7 operation, some shifts involve double weekends (Saturday and Sunday work)
  • [URL Removed] phr shift allowance unfavourable hours (6pm-6am and transport will be provided for start of the shift only)
  • Commission or bonus – RnR structure depending on performance (potential earnings up to R6000 per month for top performers)

Desired Skills:

  • Information Technology

Desired Qualification Level:

  • Grade 12 / Matric

Learn more/Apply for this position