Kindly send thru a Voice Note 2 to 3 mins long on [Phone Number Removed]; via whatsapp. On this voice note, please introduce yourself, talk about yourself, your experience and why think you should be shortlisted for this role. I need to assess your communication skills because this is an Australia Campaign
Key Performance areas:
- Provide remote/telephonic support for Internet Connectivity, Wi-Fi, VoIP, ISP and other systems.
- Setup new routers and Wi-Fi access points for installation.
- Maintain a high degree of first-time resolution for support queries and adhere to all service management principles and SLA.
- Troubleshooting all services, including but not limited to ADSL, Fibre, Mobile Data, Hosting E-mails.
Minimum requirements:
- Matric
- Clear criminal record
- Excellent communication both written and verbal (English)
- Previous IT experience or qualifications
- Previous Call Centre experience advantageous
- Excellent command of the English language both written and verbal with an IT Certificate (min 6 months course)
These are some of the key information regarding this opportunity :
- This is a predominately night shift role (shifts start from 10:00pm including weekends and public holidays). You will be given a Monday and Tuesday off
- Should you be invited for an interview, you will require to complete an English assessment, Technical assessment, Drug Test (only illegal substances) and a meeting with HR
- Excellent command of the English language both written and verbal
- Paid training is 9 weeks (training either starts 5am or 2pm on a Monday)
- Training rate – R30 phr
- Live rate – R34 p/h (Level 1), R42 p/h (Level 2), R51 p/h (Level 3) based on experience
- 24/7 operation, some shifts involve double weekends (Saturday and Sunday work)
- [URL Removed] phr shift allowance unfavourable hours (6pm-6am and transport will be provided for start of the shift only)
- Commission or bonus – RnR structure depending on performance (potential earnings up to R6000 per month for top performers)
Desired Skills:
- Information Technology
Desired Qualification Level:
- Grade 12 / Matric