RESPONSIBILITIES:
Account Management
? Become the technology specialist in the African region
? Maintain a frequent two-week cadence of communication with clients
? Host monthly tech status meetings for clients
? Run with new client training and onboarding, with assistance from the Product Lead
? Track the client adoption of Hootsuite on a monthly basis
? Attend and contribute to weekly internal Customer Success meetings
? Maintain and optimize admin documents such as; client audit sheets,FAQs and Product Update Newsletters
? Assist marketing with content such as social media and blog posts
? Actively work with the Product Lead to renew and grow existing accounts
? Handle and resolve client support queries
? Keep client admin accounts updated on Pipedrive
REQUIREMENTS:
? Matric minimum. Post-graduate qualification preferred (Such as DigitalMarketing or Business)
? 2+ years of account management
? 2+ years experience of working in Social Media
? 1+ years experience in actively using Saas or MarTech (Social media management and Social Listening technology is a plus)
? Willingness to cold-call and/or engage in warm lead qualification.
? Analytical and research skills (proven track record of building strategies and reports)
? Strong organizational and time management skills;
? Excellent verbal and written communication skills;
? [URL Removed] Pipedrive or other CRM experience a plus;
Desired Skills:
- Key Account Management
- Key Account Development
- Major Accounts
- Strategic Selling
- Selling
Desired Work Experience:
- 2 to 5 years Account Management
Desired Qualification Level:
- Diploma
About The Employer:
Africa’s leading social and consumer intelligence technology reseller who represents some of the world’s leading technology vendors.